this veeam one installation cannot be updated automatically

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this veeam one installation cannot be updated automatically

Veeam Logoby cama » Thu Nov 17, 2016 1:34 pm

Hello all,
we installed Veeam Availability Suite completly new in an envrionment. The Veeam B+R server has a separate SQL server for his jobs database. Now we want to update the Veeam One server to version 9.0.0.2088.But this fails with error "this veeam one installation cannot be updated automatically". Could the separate SQL server be the reason that the update fails? Did anybody face this problem? Thanks a lot in advance.
cama
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Re: this veeam one installation cannot be updated automatica

Veeam Logoby Vitaliy S. » Thu Nov 17, 2016 1:37 pm

Hi Mark,

Our support should have a solution to this problem, please contact them directly. Your installation is just fine, separate SQL Server is fully supported.

Thanks!
Vitaliy S.
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Re: this veeam one installation cannot be updated automatica

Veeam Logoby Vitaliy S. » Thu Nov 17, 2016 1:44 pm

Just to re-confirm are you updating to version 9 or to 9.5?
Vitaliy S.
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Re: this veeam one installation cannot be updated automatica

Veeam Logoby cama » Thu Nov 17, 2016 2:01 pm

Hi Vitaliy,
thanks for your response. Ok, so I'm going to contact support. No. It's a fresh installation of Veeam v9 and now I want to update the Veeam One packages with v9.0.0.2088
Thanks
cama
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Re: this veeam one installation cannot be updated automatica

Veeam Logoby Vitaliy S. » Thu Nov 17, 2016 5:28 pm

Ok! In this case can you please re-download the update, since we have updated the bits last night, and try again? It should address the problem you observe.
Vitaliy S.
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Re: this veeam one installation cannot be updated automatica

Veeam Logoby sfbi » Wed Nov 30, 2016 10:17 am

Hello Vitaliy,
I've the same issue... tested with Windows 2012 R2 and Windows 8.1
I've another ONE 9.0 and I need to setup again this version (waiting more time before update to 9.5)
I'm using free version of Veeam ONE.
Can I open a support case?

Regards
sfbi
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Re: this veeam one installation cannot be updated automatica

Veeam Logoby Vitaliy S. » Wed Nov 30, 2016 2:22 pm

Yes, opening a support case for a free version can also be done. Let me know if you face any issues with that.
Vitaliy S.
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Re: this veeam one installation cannot be updated automatica

Veeam Logoby sfbi » Fri Dec 02, 2016 7:13 pm 2 people like this post

Thank you for reply.

At the end I have installed Veeam ONE 9.5 .. it's stable and work correctly!

Thank you again
sfbi
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[MERGED] This Veeam ONE installation cannot be updated...

Veeam Logoby sfbi » Thu Feb 09, 2017 8:15 pm

Hello!

I've a VeeamONE Free (9.5.0.3201) with Windows 2012 R2 and all updates

Trying to install the "VeeamONE_9.5.0.3254_Update#1" I've received this:

Extracting files from the update package: This Veeam ONE installation cannot be updated automatically. Please contact Veeam customer support for assitence with manual update


KB2157 not solved my problem.

How to fix it?
Regards
sfbi
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Re: This Veeam ONE installation cannot be updated automatica

Veeam Logoby Vitaliy S. » Fri Feb 10, 2017 10:56 am

The only way to fix it is to contact our support team. Thanks!
Vitaliy S.
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