Unable to add in Hyper-V Cluster

[Desigan]

Hi Guys,

I am having an issue trying to add in a Hyper-V Fail over cluster into the Veeam ONE Monitor. When I manually add it in, it gives an error "Veeam ONE Monitor could not connect to "Cluster Name". Specified Server is not a failover cluster"

I tried using the FQDN, the IP; I even installed the cluster manager console on that server and can successfully connect to the cluster from that server.

Tried using SCVMM - error in the log - Failed to retrieve data from Failover Cluster

Has anyone come across this issue before?

Desigan.

[Vitaliy S.]

Hi Desigan,

Can you please tell me if you're able to add standalone hosts to the Monitor Client? Are you trying to add Windows 2012 Cluster?

Anyway information from the debug log would definitely help, so please contact our support team to investigate it further.

Thanks!

[Desigan]

Hi Vitaliy S,

I can add standalone hosts they work fine, even if I add the SCVMM server works fine but with the SCVMM server it didn’t show any information on the Cluster shared volumes. It’s a Windows 2008 R2 cluster.

Log -

Code: Select all

2013-01-15 14:58:55.4915 4:'Cluster' INFO Try to logon to Cluster. Collection target is HyperV_Cluster 
2013-01-15 14:58:56.0813 4:'Cluster' ERROR Unable to logon to server Cluster. System.Exception: Specified server is not a Failover Cluster.
   at HvMonitor.Service.checkConnection()
   at HvMonitor.Service.Login(String i_Host, String i_UserName, String i_Password)

The user has full admin rights on the cluster; I'm logged on with that same user and can access the cluster manager from the server that Veeam ONE is installed on.

Desigan.

[Vitaly.Mzokov]

Hello Desigan,

Could you please let me know what version of Veeam ONE you're running? Is it v6.0 or v6.5 patch 1?

- VM.

[Desigan]

Hi Vitaliy.Mzokov,

Currently on v6.5.0.676, doesn’t mention anything about patch 1.

Does patch 1 fix this symptom?

Desigan.

[Vitaly.Mzokov]

Desigan,

Does patch 1 fix this symptom?

Not really. I've seen the same error in v6.0. And it should be addressed in v6.5. Probably there is something else which leads us to the issue.
Please open a support case with us via support line so we can work further on that issue with you.

Thanks!
-VM.

[Guigui91090]

Hello,

I have the same problem, do you have fix this issue ?

Thanks

[Vitaliy S.]

Hello Guillaume,

Unfortunately, the OP hasn't mentioned his ticket number, so I cannot update this topic with the resolution. Please contact our technical team directly to troubleshoot this issue.

Thanks!

[b3nste1n]

Hi i know its a old topic but im currently experiencing this issue in 9.5 update 1 free edition.

[Vitaliy S.]

Yes, you're right, many things have changed since then. Please contact our support team for assistance or try to add this cluster to the Failover Cluster snap-in manually from the computer where Veeam ONE is installed.