unable to install Veeam ONE v9 update 1

[marieelieg]

Hello everyone,

I installed Veeam ONE v9 on my VM but when I try to install the update 1 by double clicking "VeeamONE_9.0.0.2088_Update1.exe" (as I usually do) the following error occurs:
"This Veeam ONE installation cannot be updated automatically. Please contact customer support for assistance with manual update."

I stopped the "Veeam ONE Monitor Server" and "Veeam ONE Reporter Server" services and tried again. Same issue.

I updated Veeam ONE v9 many times before using the method above with no problems. This is the first time that this issue came up.

What could be the problem?

Thank you guys in advance.

[marieelieg]

I followed the steps in this KB article: https://www.veeam.com/kb2157.

Still same issue.

[Vitaliy S.]

marieelieg, the KB you're referring to is for Veeam B&R and it has nothing to do with Veeam ONE. Can you please tell me when did you download the update 1? As far as I remember, we have replaced the bits last week to address this behavior. Can you re-download the update and try again?

If this doesn't help, then please contact our support team for assistance.

[marieelieg]

Oh. I downloaded the update 1 when it first came out so a few month ago. I will re-download and install from the new file.

Will post the results here.

Thank you Vitaliy.

[Vitaliy S.]

Ok! Also since v9.5 has just came out, you might consider updating to the latest release instead of installing the update 1.

[marieelieg]

Actually I need to install veeam availability suite v9 in order to test the upgrade process to 9.5

I went to the veeam website to download update 1 but it still shows it came out in march 2016. Should I download it anyway?

[Vitaliy S.]

Yes, we didn't change the bits and the date, but made a tiny change in the set of dlls on the ISO.

[marieelieg]

Okay I re-downloaded the update 1 and it worked. Now installing it. After that upgrade to veeam 9.5.

Thank you so much Vitaliy for your help