by marieelieg » Tue Nov 29, 2016 8:21 am people like this post
I installed Veeam ONE v9 on my VM but when I try to install the update 1 by double clicking "VeeamONE_18.104.22.1688_Update1.exe" (as I usually do) the following error occurs: "This Veeam ONE installation cannot be updated automatically. Please contact customer support for assistance with manual update."
I stopped the "Veeam ONE Monitor Server" and "Veeam ONE Reporter Server" services and tried again. Same issue.
I updated Veeam ONE v9 many times before using the method above with no problems. This is the first time that this issue came up.
by Vitaliy S. » Tue Nov 29, 2016 11:22 am 1 person likes this post
marieelieg, the KB you're referring to is for Veeam B&R and it has nothing to do with Veeam ONE. Can you please tell me when did you download the update 1? As far as I remember, we have replaced the bits last week to address this behavior. Can you re-download the update and try again?
If this doesn't help, then please contact our support team for assistance.