update 2 issue

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

update 2 issue

Veeam Logoby mbat » Sun May 03, 2015 3:21 pm

hello
I installed veeam backup 8 patch 1 and veeam one 8 patch 1 on the same server.
after that ,I installed update 2 for veeam backup 8 easily but when I want to installing update 2 for veeam one 8 .
between of installing "waiting for VEEAMRSS to perform necessary operations..." , show this error :
"Length cannot be less than zero.
Parameter name: length"
my os is windows 2012 R2.
please help me
mbat
Lurker
 
Posts: 1
Liked: never
Joined: Wed Apr 29, 2015 1:31 pm
Full Name: moh boro

Re: update 2 issue

Veeam Logoby Shestakov » Sun May 03, 2015 3:57 pm 1 person likes this post

Hello Moh,
Please provide your support case ID number, if you want to keep this thread open, as it is requested if post about errors/technical issues (right when you click New Topic).
Thanks!
Shestakov
Veeam Software
 
Posts: 4863
Liked: 396 times
Joined: Wed May 21, 2014 11:03 am
Location: Saint Petersburg
Full Name: Nikita Shestakov

Re: update 2 issue

Veeam Logoby digitlman » Mon May 04, 2015 12:11 pm

I am getting the same error.

I shall await the results from this thread.
digitlman
Enthusiast
 
Posts: 94
Liked: 3 times
Joined: Thu Jun 10, 2010 6:32 pm

Re: update 2 issue

Veeam Logoby Shestakov » Tue May 05, 2015 11:34 am

Hello digitlman,
I would suggest you to open a support case as well, since sometimes our clients don`t post their case numbers once they get helped from our support team. Will see though.
If you contact the support, also please post you case number. Thanks.
Shestakov
Veeam Software
 
Posts: 4863
Liked: 396 times
Joined: Wed May 21, 2014 11:03 am
Location: Saint Petersburg
Full Name: Nikita Shestakov

Re: update 2 issue

Veeam Logoby Vitaliy S. » Tue May 05, 2015 10:14 pm

How do you have a service account name specified in the Veeam ONE service settings? Is it in DOMAIN\USERNAME format?
Vitaliy S.
Veeam Software
 
Posts: 19575
Liked: 1104 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: update 2 issue

Veeam Logoby t.gebler » Fri Jul 10, 2015 7:00 am

Same Problem

Case ID 00965490
Tobias Gebler
all for IT Systemhaus GmbH
t.gebler
Influencer
 
Posts: 15
Liked: 6 times
Joined: Wed Mar 07, 2012 12:11 pm
Full Name: Tobias Gebler

Re: update 2 issue

Veeam Logoby t.gebler » Fri Jul 10, 2015 7:51 am 2 people like this post

It was the services.msc Problem, the Services started with username@domail.local and not domain\username, changed that and it works, thanks to Support Alexey
Tobias Gebler
all for IT Systemhaus GmbH
t.gebler
Influencer
 
Posts: 15
Liked: 6 times
Joined: Wed Mar 07, 2012 12:11 pm
Full Name: Tobias Gebler


Return to Veeam ONE



Who is online

Users browsing this forum: No registered users and 2 guests