V7 - VMware Issue - False alerts

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Re: V7 - VMware Issue - False alerts

Veeam Logoby Vitaliy S. » Mon Jul 16, 2018 5:05 pm

The same checks are still there, but maybe vSphere now is generating these alerts via different methods thus our checks no longer work. Can you contact our team and have them review your log files?
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Re: V7 - VMware Issue - False alerts

Veeam Logoby ChrisGundryCEGA » Tue Jul 17, 2018 8:56 am

OK, I have logged the case Vitaliy. Although for some reason my VeeamOne is not exporting logs at the moment, it gets stuck on 'saving 6/6' and won't save the logs! Grr
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Re: V7 - VMware Issue - False alerts

Veeam Logoby stevehughes » Tue Jul 24, 2018 12:12 am

I'm interested in this topic and I'm surprised there isn't more chatter about it. I trialed Veeam One in our environment back in 2015 or 2016 and found the latency alerts to be a deal breaker for me, not because of Veeam but because ESXi was generating random huge values (days or weeks) which VeeamOne was reporting on. I really want reliable alerts on increased datastore latency but the alerts I was getting were meaningless because of this issue with ESX.

I have just upgraded one of my hosts to 6.7 and I note that it is still producing these nonsense latency spikes. I really want to give Veeam One another go though. Surely I'm not the only one seeing these spikes? Is there a current fix or workaround for this?
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Re: V7 - VMware Issue - False alerts

Veeam Logoby Vitaliy S. » Tue Jul 24, 2018 11:03 am

The fix can only be produced if there are certain amount of cases opened for the issue. The previous issue has been fixed, but it seems like VMware has changed something in their APIs, which brought this issue back. I would recommend to contact our support team and ask for the fix. Meanwhile, I will ask our QC team to try to reproduce this issue.
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Re: V7 - VMware Issue - False alerts

Veeam Logoby stevehughes » Tue Jul 24, 2018 11:45 am

Thanks Vitaliy. Will do. I’m puzzled by two things. (A) why more Veeam users aren’t talking about this, and (B) why VMware don’t just fix it after all this time.
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Re: V7 - VMware Issue - False alerts

Veeam Logoby Vitaliy S. » Tue Jul 24, 2018 11:47 am

Good questions! Maybe there are some specifics for this configuration, as our dev team has confirmed that we are still suppressing these alarms starting from when this issue was first introduced.
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Re: V7 - VMware Issue - False alerts

Veeam Logoby stevehughes » Wed Jul 25, 2018 3:26 am 1 person likes this post

I think Veeam One is actually suppressing these glitches. Sorry for the false alarm. I get a much more useful latency graph from Veeam One that I do from vSphere because you are filtering these out.
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Re: V7 - VMware Issue - False alerts

Veeam Logoby Vitaliy S. » Wed Jul 25, 2018 9:56 am

Ok, thanks for the follow up.
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