Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V
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carlos.luna
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Re: V7 - VMware Issue - False alerts

Post by carlos.luna » Nov 30, 2013 7:12 pm

We are also experiencing this.
See picture below:
Image
I will be checking this post for some solution.
Carlos Luna

Vitaliy S.
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Re: V7 - VMware Issue - False alerts

Post by Vitaliy S. » Dec 02, 2013 7:58 am

Carlos, not sure there will be a solution form VMware for this problem in the short term, however we will workaround this VMware issue in the next update, that should be available this month.

athome
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Re: V7 - VMware Issue - False alerts

Post by athome » Dec 09, 2013 6:09 am 1 person likes this post

Hi!

I now see that Veeam ONE R2 has been released, but I dont see any notes about this issue in the release notes, has there been any fixes/workaround for this?

Vitaliy S.
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Re: V7 - VMware Issue - False alerts

Post by Vitaliy S. » Dec 09, 2013 8:50 am

Yes, we have implemented a workaround for this issue. Now all alerts with abnormally high values should be automatically suppressed. Do you see a different behavior?

athome
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Re: V7 - VMware Issue - False alerts

Post by athome » Dec 09, 2013 8:55 am

I haven't tested yet.. :-)

Vitaliy S.
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Re: V7 - VMware Issue - False alerts

Post by Vitaliy S. » Dec 09, 2013 9:09 am

Well...keep us updated! ;)

guillermo.lozano
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Re: V7 - VMware Issue - False alerts

Post by guillermo.lozano » Dec 16, 2013 12:10 pm 1 person likes this post

Hello, I have tested the patch released for this issue along with other fixes for two days now without any latency spikes on Veeam ONE or ESXi Servers.

I've received this patch through the support engineer from my case id N° 00470178.

Vitaliy S.
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Re: V7 - VMware Issue - False alerts

Post by Vitaliy S. » Dec 16, 2013 1:12 pm

Hi Guillermo, thanks for confirming that everything worked well for you.

ddayton
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Re: V7 - VMware Issue - False alerts

Post by ddayton » Dec 17, 2013 10:58 pm 2 people like this post

Since I update One from V7 to V7 R2 I have not received any of the errors of read/write latency alarms that appeared to span days.

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Re: V7 - VMware Issue - False alerts

Post by Vitaliy S. » Dec 18, 2013 8:17 am

Great, thanks!

mberry
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Re: V7 - VMware Issue - False alerts

Post by mberry » May 13, 2014 2:06 am

We are having the same issue. Happens about 3-5 times every 24 hours. Does not seem to be caused by the backups as it occurs randomly throughout the day.
We are on Veeam ONE Monitor Version 7.0 (7.0.0.876)

Vitaliy S.
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Re: V7 - VMware Issue - False alerts

Post by Vitaliy S. » May 13, 2014 5:46 am

Please upgrade to our latest version to workaround this VMware issue > http://www.veeam.com/kb1841

joshlott
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Re: V7 - VMware Issue - False alerts

Post by joshlott » Feb 19, 2018 5:02 pm

I know this post is old but I'm out of idea's.... Our VMWare environment is running 6.5. We are not using Veeam One however we are running B&R 9.5U2. We are experiencing the same issues of extreme datastore latency spikes. I have created tickets with VMWARE and Hardware vendors and everyone is at loss. Any ideas?

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Re: V7 - VMware Issue - False alerts

Post by Vitaliy S. » Feb 19, 2018 8:36 pm

My recommendation would be to keep working with VMware support team, as vSphere Client reports latency spikes regardless of you have Veeam ONE or not. Our workaround was to just suppress these false values reported from vSphere.

ChrisGundryCEGA
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Re: V7 - VMware Issue - False alerts

Post by ChrisGundryCEGA » Jul 13, 2018 3:42 pm

Hi. We are having the same issue as Josnlott, after upgrading from vSphere 5.5 to 6.5 we are now getting high latency showing in vSphere perfmon. Problem is VMware are not able to explain it.

9.5yrs latency is obviously an error in VMware but Veeam is alerting on it. It seems the supression of extreme/abnormal latency that was in place in older versions of VeeamOne is no longer in place in 9.5U2 as we have a lot of alerts from this.

Thanks

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