Veeam ONE 7 R2 performance collection times out

[ori]

Hi,
I get this in the VeeamDCS.log:
Error 0x0A04 "Unable to collect performance. This operation returned because the timeout period expired"
This is a new installation on a new server.

I have found http://www.veeam.com/kb1649
Is it applicable also to v7? There is no 'Service' key under the 'Veeam ONE Monitor' key in the registry.

Thanks

[veremin]

Hi, Ori, KB is a little bit obsolete, and isn't applicable any longer. So, kindly, contact our support team, as deep log investigation seems to be required here.

Also, please, post your ticket number here (once opened) for the convenience of future readers.

Thanks.

[simon617]

What was your resolution ori?

[veremin]

The OP has never come back to update the topic with the support ticket number, so, it's impossible to track the case.

Therefore, I strongly recommend opening your own ticket with our support team and letting them investigate it directly.

Thanks.

[ori]

simon617, it just worked on another try, perhaps my overall environment was less busy. But I still think there should be a way to control the timeout in order to provide for all environment types.