Veeam ONE 7 R2 performance collection times out

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Veeam ONE 7 R2 performance collection times out

Veeam Logoby ori » Tue Jan 21, 2014 12:35 pm

Hi,
I get this in the VeeamDCS.log:
Error 0x0A04 "Unable to collect performance. This operation returned because the timeout period expired"
This is a new installation on a new server.

I have found http://www.veeam.com/kb1649
Is it applicable also to v7? There is no 'Service' key under the 'Veeam ONE Monitor' key in the registry.

Thanks
ori
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Re: Veeam ONE 7 R2 performance collection times out

Veeam Logoby v.Eremin » Tue Jan 21, 2014 12:51 pm

Hi, Ori, KB is a little bit obsolete, and isn't applicable any longer. So, kindly, contact our support team, as deep log investigation seems to be required here.

Also, please, post your ticket number here (once opened) for the convenience of future readers.

Thanks.
v.Eremin
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Re: Veeam ONE 7 R2 performance collection times out

Veeam Logoby simon617 » Mon Mar 24, 2014 3:34 pm

What was your resolution ori?
simon617
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Re: Veeam ONE 7 R2 performance collection times out

Veeam Logoby v.Eremin » Mon Mar 24, 2014 3:48 pm

The OP has never come back to update the topic with the support ticket number, so, it's impossible to track the case.

Therefore, I strongly recommend opening your own ticket with our support team and letting them investigate it directly.

Thanks.
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Re: Veeam ONE 7 R2 performance collection times out

Veeam Logoby ori » Mon Mar 31, 2014 8:28 am

simon617, it just worked on another try, perhaps my overall environment was less busy. But I still think there should be a way to control the timeout in order to provide for all environment types.
ori
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