Veeam One 9.5 Update 1 - Lost reports

[Iain_Green]

Hi,

I completed our upgrade this morning from 9.0 to 9.5 update 1.

I appear to now have lots of new reports in the Reporter however I had setup daily reports for each of our customers showing a overview of the backup status. These no longer appear.

I have a case open 02046921, but was hoping I might get a quick response here.

Is there a way of doing a FLR and importing my old reports?

Thanks

Iain

[Shestakov]

Hi Iain,
Could you specify the reports you are missing in v9.5?
Thanks!

[Iain_Green]

It was VM BACKUP STATUS, I see the default report exists (although it appears to have extra settings).
Yet all custom reports built off of this report have gone.

[Shestakov]

Thanks for the fast reply.
By design all custom reports should be preserved after the upgrade, otherwise that`s a bug which you need to investigate with the support team.
It`s not an expected behavior, so there is no UI option to restore the reports.

[Iain_Green]

Only option I have found is import and export (really wishing I had done an export!).
I have logged with Support but as yet no response.

Is there a way I can do a file level restore and restore the XML file that hold the information on the reports at all?

[Shestakov]

Do you have a backup of SQL server?
Even if you don`t have it, the data may be not lost completely. One way or another you need to keep working with the support engineer.
I`ll ping him to give you a faster reply if possible.
Thanks!

[Iain_Green]

I have a quick backup of all VMs and a SQL backup.
Thanks I really need these in place today as they will be emailed out tomorrow morning.

[Shestakov]

I`ve just talked to the engineer, they are currently investigating your case.
I believe you should be fine having the backup of SQL.