Veeam ONE Alert - Performance data collection failure

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby cmaier » Tue Oct 13, 2015 9:48 pm

I received a hotfix from support but it seems that it does the same without setting those registry keys.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Tue Oct 13, 2015 10:11 pm

Yes, the hotfix includes this registry key as well as other minor fixes for issues reported by other users.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby soylent » Tue Nov 17, 2015 5:47 pm

So this disables historical data collection and makes it real-time only? What happens to modeling or capacity planning?
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Tue Nov 17, 2015 6:14 pm

Hi Max,

Not exactly. This registry key disables initial data collection of historical data that is already stored in the vCenter Server. For capacity planning and modelling you will have all the data in place, cause the data you collect with Veeam ONE will be placed into our database and then you will be able to leverage that in the reports.

By referring to historical data I mean data that is stored only in vCenter Server.

Thanks!
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[MERGED] veeam stucked in retrieving infrustructure data

Veeam Logoby ylws » Tue Dec 01, 2015 10:52 am

Hi Guys,
My veeam one 8 is just stucked in retrieving infrustructure data, it display "importing past performance data", but in past 3 days, the progress never go ahead.I also have add an registry DWORD "HistQueryTimeoutSec" and set it to 3600, but it doesn't work.
Any one can help? Thanks in advance.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Tue Dec 01, 2015 10:58 am

Please check out the solution mentioned on the first page of this topic, should help!
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby fhoffmann » Fri Dec 11, 2015 3:41 pm 1 person likes this post

Hi everybody.
We had the same issue, status info working, performance data not available.

Setting the registry values to 0 will make loose any historical data, also those from vCenters 5.5 update 2 and earlier.
This is explicitly described here: https://www.veeam.com/kb1609

The better way:
Fix it for vCenter 5.5 update 3 and above, and leave other vCenters with historical data UNTOUCHED.
Therefore install Veeam-Fix, which is available here: https://www.veeam.com/kb2071

I've installed that fix and it works fine, leave older data untouched as promised, left the registry keys mentioned under bk1609 untouched, too.

Hope this works for others, too.
Regards.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Fri Dec 11, 2015 4:09 pm

Yes, KB1609 is a bit outdated and doesn't fully resolve the issue, the preferred way for keeping historical data is to apply VMware's reconfiguration of the vCenter Server. Good to hear this solution is working for you!
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby carlos.luna » Sun Dec 13, 2015 9:11 pm

Hi Vitality, what do you mean when say "the preferred way for keeping historical data is to apply VMware's reconfiguration of the vCenter Server" ?
Regards, Carlos Luna
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Mon Dec 14, 2015 9:02 am

I refer to this KB article referenced in the Veeam KB above. Thanks!
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby DeLiriOusNoMaD » Tue Dec 29, 2015 10:28 pm

Regedit did the trick, many thanks
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby jbarrow.viracoribt » Wed Jan 20, 2016 8:58 pm

Vitaliy S. wrote:Yes, please use the registry key I've mentioned above. Thanks!


Once we set this, and reboot or restart services, should we set it back?

If so, what are the default settings for these two keys?
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Thu Jan 21, 2016 10:33 am

The defaults in v8 are to import past performance data, if you're on v9 no re-configuration is required. If you applied these keys, restarted all services, the error should go away.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby jbarrow.viracoribt » Thu Jan 21, 2016 7:47 pm

We're still on v8.

I changed these settings to get past constant errors collecting data from our server but I now want to change them back. I didn't record what the defaults were for these two keys before setting them to 0 though. Do you know what those are out of the box?
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Fri Jan 22, 2016 9:58 am

Oh... I see. To enable it back switch these keys to 1 or just delete them. Thanks!
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