Veeam ONE Alert - Performance data collection failure

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Veeam ONE Alert - Performance data collection failure

Veeam Logoby sirhideo » Wed Sep 23, 2015 8:17 am

Hi,

I have just updated our vCenter 5.5 to build 3000241 yesterday (released on 15 Sep 2015 from VMware) and after that I've got the captioned alarm. Detail is as follows:

Alarm:Performance data collection failure
Time:9/23/2015 4:08:47 PM
Details:Fired by event: VeeamPerfCollectionFailedEvent
Event description: Failed to collect performance data for object 192.168.8.225. A specified parameter was not correct. querySpec.size
Initiated by: Veeam ONE Monitor (VeeamONEServer)

I have tried stop/start veeam one monitor and report service on Veeam ONE server, run the data collection manually from reporter url (success) but no joy. Would like to seek for solution here. Thanks!
sirhideo
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby cmaier » Wed Sep 23, 2015 4:08 pm

We have the same issue and I already discuss this with the support. (Case # 01061524)
They say that the development guys are working on it. :)
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby sirhideo » Thu Sep 24, 2015 2:27 am

Thank you for your information
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby cmaier » Thu Sep 24, 2015 6:33 am

By the way - it looks like the problem is caused by VMware not Veeam.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby sirhideo » Thu Sep 24, 2015 9:12 am

Could be, but I think we need more information from Veeam before calling VMware support.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Thu Sep 24, 2015 10:37 am

Yes, we are investigating this currently, so if you want to be notified about possible workaround/fix please open a support case with our team first.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby tomson » Fri Oct 02, 2015 10:41 am

I'm not sure if my problem is the same; instead of opening up a new thread

- I have Veeam free monitor version 8.0.1615

- I have two vcenters environments. One of them i have upgraded to Vsphere 6 - the other is still Vsphere 5.5

- Veeam is unable to collect the performance data from the Vsphere 6 environment. The Performance Data from the Vsphere 5.5 environment can still be read out.

- In the Dashobard there is simply a message "Performance data collection failure - Veeam one Monitor server failed to collect performance data from the objects specified"

Is this a known problem with vsphere 6?

Regards
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Fri Oct 02, 2015 1:03 pm

That's a bit different. Did you just add this vCenter Server 6 to Veeam ONE or it was already present in Veeam ONE collection job, when you did the upgrade?
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby itfnb » Fri Oct 02, 2015 4:19 pm

FWIW, I also have two v. 5.5u3 vCenter servers. One is the Windows version and one is the virtual appliance version. Both of them have just been updated to the latest build, but it appears that only the Windows-based version of vCenter Server is having the performance data collection failure. YMMV, but I thought I'd go ahead and pass that info along.

UPDATE: After realizing I didn't have Veeam One 8u2 applied, I went ahead and updated Veeam One and now it appears that the vCenter Server VA version is now also not receiving performance data.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Fri Oct 02, 2015 5:02 pm 2 people like this post

itfnb, it is always recommended to be running on the latest update ;)

As for the performance data collection issue - if it is observed during initial job run, then enable this registry key. There are known issues for vSphere 6 and vSphere 5.5 U3, that prevents monitoring tools to collect historical data from the vCenter Server.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby itfnb » Fri Oct 02, 2015 5:10 pm 2 people like this post

That registry edit did the trick!
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby cmaier » Fri Oct 02, 2015 5:46 pm

Ok, worked for me, too. What disadvantages do I have now with these registry keys set to zero?
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Sun Oct 04, 2015 2:31 pm

The only drawback of this registry key is that Veeam ONE will not import historical performance data (for the past 3 months) from the vCenter Server. In other words, you will be able to generate performance trends and capacity planning reports only after you have enough data collected from the vCenter Server. The more data you have, the more accurate these reports will be.
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby soylent » Thu Oct 08, 2015 9:23 pm

Any word on a hotfix?
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Re: Veeam ONE Alert - Performance data collection failure

Veeam Logoby Vitaliy S. » Thu Oct 08, 2015 9:40 pm

Yes, please use the registry key I've mentioned above. Thanks!
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