Veeam ONE API - error 502 - Bad Gateway

[exarchbcn]

Hello,

I'm using the Veeam ONE API to extract Information Veeam related information for dashboarding in PowerBI

I'm successful extracting information (GET) from many of the actions in the API endpoints, but there are a few that I'm getting an error 502 - Bad Gateway when querying those endpoints (I'm correctly authenticated to the API.

Some example endpoints that have this behavior:

/api/v2/protectedData/virtualMachines
/api/v2/protectedData/virtualMachines\backups
/api/v2/publicCloud/cloudVMs

Any idea of why such behavior?

Also the response for this endpoint: /api/v2/protectedData/computers/backups, is always Error 500 - Internal Server Error, while the endpoint /api/v2/protectedData/computers/backups works correctly. But probably this is a different thing.

Any help is greatly appreciated..

Thanks!

[jorgedlcruz]

Hello,
Thank you for giving the APIs a go. Would you mind to let us know if you are in latest v11a?

I have tried the mentioned endpoints on my small lab and I can reproduce such behavior with v11a as well, it works on v12 beta.

Let me discuss internally with the team what is the best way to resolve this.

Will let you know by Monday.

[jorgedlcruz]

Hello,
It is confirmed as a bug for v11a. If you open a support ticket you should successfully get a hotfix, and everything should work on then.

Do you mind opening a ticket and share with us the ticket number?

Thanks a lot

[exarchbcn]

Thank you!

Apologies for the late response. I'll get in touch to get the support ticket opened. I'll share once I have it.

[exarchbcn]

Hello,

The support ticket has been opened. The ticket number is Case #05667584

Thanks and best regards.

[RomanK]

Hello Llorenc,

Thanks for the case number.
Please continue to work with our support engineers. I'm confident they will find the cause of this issue.

[jorgedlcruz]

Hello Llorenc,
Any update on this? I can see the fix was provided by our Support Engineers, right?

Please let us know if all works; this have been fixed in v12.

Appreciated the time to come to the forums to let us know.