Veeam One cant connect, different subnets

[kpax]

Hey Guys,

I am having an issue with the Veeam One client connecting to the server on a different subnet. I can connect without issues with a client on the same subnet. Is this an known issue or do I have an internal networking issue?

Ticket # 01086699

[Vitaliy S.]

No, that's not a known issue. What did our support engineer tell you after investigating log files? Do you have any network routing between these networks?

[kpax]

They were unable to find issues in the log, We have a layer 3 device (Watchguard M400) between subnets, its configured to allow any tcp/udp between the networks.

[Vitaliy S.]

Yes, I see that our engineer couldn't find any errors in the debug log and offered some solutions to try. Did you have any chance to reply back to him?