Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V
Post Reply
aliomar
Novice
Posts: 7
Liked: never
Joined: Apr 15, 2022 8:13 am
Full Name: Ali Omar
Contact:

Veeam ONE - client on NOC kiosk PC keeps disconnecting

Post by aliomar »

Hi,

I have configured Veeam One client on a kiosk PC for NOC style view. However, the client keeps disconnecting from server every 1 ~ 1:30 hours and the message needs manual clear and reconnect.

Network connectivity between Client & server is stable and tested.
Is there any specific solution or parameter modification to overcome this issue ?

Regards

jorgedlcruz
Veeam Software
Posts: 745
Liked: 388 times
Joined: Jul 17, 2015 6:54 pm
Full Name: Jorge de la Cruz
Contact:

Re: Veeam ONE - client on NOC kiosk PC keeps disconnecting

Post by jorgedlcruz » 1 person likes this post

Hello Ali,
I can not find anything regarding timeout for the Veeam ONE Client, we have a few regedits for Web Client, and also a new timeout in upcoming v12, but again, all of that is for the web client.

Would you mind opening a support ticket so our engineers can analyze the logs?

In the Windows Client, do you have the Power Energy set properly, meaning not sleep, or anything like that, is it configured at high performance?

Thanks!
Jorge de la Cruz
Senior Analyst, Product Management | Veeam ONE @ Veeam Software

@jorgedlcruz
https://www.jorgedelacruz.es / https://jorgedelacruz.uk
vExpert 2014-2022 / InfluxAce

aliomar
Novice
Posts: 7
Liked: never
Joined: Apr 15, 2022 8:13 am
Full Name: Ali Omar
Contact:

Re: Veeam ONE - client on NOC kiosk PC keeps disconnecting

Post by aliomar »

Hi Jorge,
I have confirmed the configuration of the client machine and it's properly configured (i.e. no sleep timeout, high performance etc.). I even tried to omit the hostname of the server and configured the client directly with server IP address. The problem still persists.

Regards
Ali

jorgedlcruz
Veeam Software
Posts: 745
Liked: 388 times
Joined: Jul 17, 2015 6:54 pm
Full Name: Jorge de la Cruz
Contact:

Re: Veeam ONE - client on NOC kiosk PC keeps disconnecting

Post by jorgedlcruz » 1 person likes this post

Hello,
Let me double check it with QA and will be back to you.
Jorge de la Cruz
Senior Analyst, Product Management | Veeam ONE @ Veeam Software

@jorgedlcruz
https://www.jorgedelacruz.es / https://jorgedelacruz.uk
vExpert 2014-2022 / InfluxAce

RomanK
Veeam Software
Posts: 129
Liked: 63 times
Joined: Nov 01, 2016 11:26 am
Contact:

Re: Veeam ONE - client on NOC kiosk PC keeps disconnecting

Post by RomanK » 1 person likes this post

aliomar wrote: Jun 22, 2022 1:27 pm The problem still persists.
Hello Ali,

I would strongly recommend to open a support case and provide a case ID in this thread so we could collect all the additional details and investigate it accordingly.

Thanks

jorgedlcruz
Veeam Software
Posts: 745
Liked: 388 times
Joined: Jul 17, 2015 6:54 pm
Full Name: Jorge de la Cruz
Contact:

Re: Veeam ONE - client on NOC kiosk PC keeps disconnecting

Post by jorgedlcruz » 1 person likes this post

Hello Ali,
As Roman mentioned, please open a support ticket. In the case between the NOC and the kiosk is a VPN connection somehow, peer-to-peer, etc. Please make sure the keep alive and everything in that regard.

I am mentioning this as I can not reproduce your issue with a Windows 10 acting with VONE Client to a VeeamONE Server that is directly connected to LAN. Let it there open since yesterday without any timeout.

Support will help us to troubleshoot.

Thank you
Jorge de la Cruz
Senior Analyst, Product Management | Veeam ONE @ Veeam Software

@jorgedlcruz
https://www.jorgedelacruz.es / https://jorgedelacruz.uk
vExpert 2014-2022 / InfluxAce

Post Reply

Who is online

Users browsing this forum: No registered users and 4 guests