Veeam one collector state stopped

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Veeam one collector state stopped

Veeam Logoby zak2011 » Tue Aug 28, 2012 2:45 pm

I am using the Veeam one free edition. For some reason the veeam one collector state is showing stopped and the vcenter server shows connection problems..
i tired reinstalling veeam one monitor server twice but the same issue.
I can try connecting through the vsphere client without any problems.
Thanks!
zak2011
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Re: Veeam one collector state stopped

Veeam Logoby Vitaliy S. » Tue Aug 28, 2012 3:57 pm

Hi Arun,

Can you please tell me if you have any error messages on the balloon screen which can be found on the top of the Monitor Client?

Thanks!
Vitaliy S.
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Re: Veeam one collector state stopped

Veeam Logoby zak2011 » Tue Aug 28, 2012 4:04 pm

Hi Vitaliy,

It says configuration issue ( 1 detected)...virtual server connection failure..object (vcenter server name).
Initially this was installed on the Veeam server itself. I have uninstalled from there now and installed veeam one on my laptop..and still it shows the same thing..withe configuration issue top and below shows collector state stopped.
Thanks
zak2011
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Re: Veeam one collector state stopped

Veeam Logoby Vitaliy S. » Tue Aug 28, 2012 10:19 pm 1 person likes this post

Hmm...in this case I would suggest to involve our support team in debug logs investigation. Please post your support ticket number, so I could update this topic once your issue is resolved.
Vitaliy S.
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Re: Veeam one collector state stopped

Veeam Logoby zak2011 » Wed Aug 29, 2012 9:13 am

support ticket number:ID#5213146
It was pretty interesting. The technician was trying to right click the vcenter server from the UI of Veeam one , however there was no drop down menu.
Finally changed the display settings of Windows 7 from Medium 125% which is the default to smaller and then the drop down showed up once he right clicked the vcenter server.
I just retyped the credentials again and it started working as usual.Apparently there seems to be some sort of bug in the UI which he said would be fixed in the next version.
Thanks Vitaliy!
zak2011
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Re: Veeam one collector state stopped

Veeam Logoby Vitaliy S. » Wed Aug 29, 2012 9:16 am 1 person likes this post

Thanks for coming back and sharing your resolution!
Vitaliy S.
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