veeam one failed

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

veeam one failed

Veeam Logoby leeg123 » Mon Oct 06, 2014 8:34 pm

Greetings all veeam users
We use veeam 7 (free edition) monitor to keep tabs on several of our clients' VMWare esx systems. Our server is running within a VM inhouse and reaches out to various clients over port 443.
This morning our veeam reporter application which is running windows 2008 r2 server decided to stop the veeam one monitor service. Upon restart of the service we simply get
error 1067: the process terminated unexpectedly

The application event log show:

Faulting application name: VeeamDCS.exe, version: 7.0.0.949, time stamp: 0x5412e6a5
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x0000000000058c38
Faulting process id: 0xa08
Faulting application start time: 0x01cfe1a3ace5829c
Faulting application path: C:\Program Files\Veeam\Veeam ONE\Veeam ONE Monitor Server\VeeamDCS.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: eaf7e3cc-4d96-11e4-9313-005056a8c25b


Any clue where to begin? I tried rebooting as well as reinstalling the latest patch which is version 7.0.0.949 patch 2

Any advise is gladly appreciated

Lee Garet
leeg123
Enthusiast
 
Posts: 36
Liked: 1 time
Joined: Mon Dec 13, 2010 12:50 am
Full Name: lee garet

Re: veeam one failed

Veeam Logoby Shestakov » Mon Oct 06, 2014 9:09 pm

Hello Lee,

Please contact Veeam support team for logs investigation.

Thank you.
Shestakov
Veeam Software
 
Posts: 4856
Liked: 395 times
Joined: Wed May 21, 2014 11:03 am
Location: Saint Petersburg
Full Name: Nikita Shestakov

Re: veeam one failed

Veeam Logoby leeg123 » Mon Oct 06, 2014 11:14 pm

ok

Will they deal with me, even though we only use free edition?
leeg123
Enthusiast
 
Posts: 36
Liked: 1 time
Joined: Mon Dec 13, 2010 12:50 am
Full Name: lee garet

Re: veeam one failed

Veeam Logoby leeg123 » Tue Oct 07, 2014 12:35 am

Maybe just dumb luck, but i decided to locate the log files and saw that the veeamdcs file was several hundred mb in size
i tried opening the veeamdcs file in wordpad, but wordpad was struggling to open it
hopping it would just give me a clean version of some errors i deleted that file. Anyway, once deleted, the service was able to restart.

Thanks for pointing me in that direction.
leeg123
Enthusiast
 
Posts: 36
Liked: 1 time
Joined: Mon Dec 13, 2010 12:50 am
Full Name: lee garet

Re: veeam one failed

Veeam Logoby Shestakov » Tue Oct 07, 2014 9:44 am

Lee,

Our logs are available in .txt format. Log path can be found in Veeam Reporter > Configuration tab > About
leeg123 wrote:Will they deal with me, even though we only use free edition?

According to our policy, customers even with Free version (let alone evaluation period) are eligible for support. So, feel free to contact them. Thanks.
Shestakov
Veeam Software
 
Posts: 4856
Liked: 395 times
Joined: Wed May 21, 2014 11:03 am
Location: Saint Petersburg
Full Name: Nikita Shestakov

Re: veeam one failed

Veeam Logoby Vitaliy S. » Sat Oct 11, 2014 6:04 pm

If you want to see all logs (not only from the websites) then you should open our support utility and hit the collect logs button >
Code: Select all
C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe
Vitaliy S.
Veeam Software
 
Posts: 19558
Liked: 1102 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov


Return to Veeam ONE



Who is online

Users browsing this forum: No registered users and 2 guests