Veeam ONE failed to analyze Veeam Backup & Replication server logs

[bab@virtualcdc.com]

I have added my vbr server to veeamone in the first day it works excellent but after 2-3 days appear follow
error in veeamOne :

Veeam ONE failed to analyze Veeam Backup & Replication server logs

then I removed my VBR from veeamOne and another added that, the previous error disappeared but after one day another it appears


and for resolution it says:

Possible reasons include:

Veeam ONE agent failed to collect VBR logs
Veeam ONE agent failed to analyze VBR logs
Veeam ONE agent failed to load logs signatures
Veeam PowerShell snapin is not installed on VBR server
Archive file has been corrupted


Also I have selected Backup infrastructure and in Veeam One Agent tab select VBR server and click start for log analysis and it finish with succeed
but the error not disappear and still show . how can solve the problem ?

[Shestakov]

Hello and welcome to the community!
Where can you see the message, under Veeam ONE Agent tab?

Veeam ONE failed to analyze Veeam Backup & Replication server logs

If you run the log analysis manually and it worked with no errors, you don't need to worry.
Thanks!

[bab@virtualcdc.com]

please see follow figure

https://pasteboard.co/IzOBPUp.jpg

yes, due to run log analyzer manually it does successfully
but, if everything is ok why show this? even while select resolve for that another show

[Shestakov]

That may be a bug. We will double-check it.
In any case don't worry, that's not a crucial problem.

[Shestakov]

Back from tests. The situation is normal.
You just need to resolve the alarm manually.

[Kyrowire]

We have this identical issue. Same build 9.5.4.2866. If you clear the alarm manually it returns a couple of days after.

Can you look into this further please as it looks like a bug to me?

[Vitaliy S.]

Need to understand why this issue happens in the first place. Can you open a ticket and let me know your case ID to escalate to devs directly?

[Pat490]

Suddenly I received a Veeam ONE configuration issue with my new VBR server: Veeam intelligent diagnostics failure - Veeam ONE failed to analyze Veeam Backup & Replication server logs!

where do I check what is the issue here? Any logs on VBR or V1 to check?

[DGrinev]

Hi Patrick,

Did you try to run logs analysis manually?
Please read this thread and provide a bit more information about the issue.

It's worth to raise a ticket and share the case ID here. Thanks!

[Pat490]

thanks DGrinev,
strangely I did not find the old thread in search. I did run log analysis manually without any problem. Now I resolved the alarm manually. Let's wait and see if the alarm returns. Thanks for the help!

[toma1269]

Does anybody have any ideas what causes this error? I'm now getting this on 2 different VBR servers...same when I run it manually. Removed and re-added VeeamOne agent. No change. This was working up till recently. I'm wondering if this is a bug in the latest Vone or VBR patch? I have both updated to the current levels.

[Vitaliy S.]

Hi Tom, I would recommend contacting our technical team and letting them review the logs, as it is impossible to troubleshoot such issues over the forums.