Veeam One Guest Disk space does not stay resolved.

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Veeam One Guest Disk space does not stay resolved.

Veeam Logoby jadams159 » Mon May 13, 2013 8:21 pm

I have a couple VMs that are throwing the "Guest disk space" alarm despite the fact that I have freed up space on the drives. They are both Windows Server 2003 VMs. Running on vSphere 5.1. One is one our domain, one is not. I have tried manually resolve the alarm on each VM only to have the alarm return about a minute later.

I had another server, Windows Server 2012, and it threw a disk space alarm, I cleared up some space, and the alarm resolved itself and hasn't returned.

Any ideas where to look?
jadams159
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby Vitaliy S. » Mon May 13, 2013 9:31 pm

Hi Justin,

Can you please tell me if you have the latest VMware Tools installed on these VMs?

Thanks!
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby jadams159 » Tue May 14, 2013 5:34 pm

OK, so this morning both VMs were still there listed in Alarms. I upgraded vmTools on one of them (I just recently upgraded to 5.1), and now NEITHER of them show up with an active disk space alarm.

What's going on here? FWIW: I first noticed this early last week.
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby Vitaliy S. » Tue May 14, 2013 10:18 pm

Guest disk space info is collected via VIX API (VMware Tools), so all updates on the disk space usage are retrieved immediately after this info gets available from VMware.

Can you please tell me what does Summary tab (guest disks space view) show for the VMs in question? Is it up-to-date?
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby jadams159 » Wed May 15, 2013 1:02 pm

The Guest Disk Summary is correct, but like I said, both VMs are no longer reporting the false positive. It appears that everything is fine, even though I only upgraded one of the VMs vmTools. Go figure.
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby Vitaliy S. » Wed May 15, 2013 1:30 pm

Most likely VMware didn't refresh this data, thus the alarm was in active state for all that time.
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby jadams159 » Wed May 15, 2013 2:00 pm

Over the course of a week? Seems like a long time for it not to refresh. If it happens again, where can I go in the vSphere client to see if VMware has the correct information to share with VeeamOne?
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby Vitaliy S. » Wed May 15, 2013 2:05 pm

In this case I would suggest contacting our support team for the instructions on how to verify this information (not sure it is available through the GUI).
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby jadams159 » Wed May 15, 2013 4:38 pm

Now both VMs are back listed with low disk space, but clearly they are not.
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby Vitaliy S. » Wed May 15, 2013 4:46 pm

Please contact our technical team for further investigation and update this thread with your ticket number for future readers convenience. Thanks!
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby jadams159 » Wed May 15, 2013 7:01 pm

Case # 00206278

I have since upgraded to 6.5 (and the latest patch) hoping that would help, but the false positives remained after the upgrade. However, frustratingly enough the false positives have disappeared again and now I can only wait for them to return.
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby Vitaliy S. » Wed May 15, 2013 8:10 pm

Thanks for the case ID, I will ask our dev team to take a look at your debug logs.
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby jadams159 » Thu May 16, 2013 11:18 am

OK, I have a little more information on what is going on. The false positive alarms are not disappearing and reappearing. It depends on the view I am on. In Infrastructure View, when I am viewing the Alarms tab of the vCenter server, the false alarms ARE NOT present. When I am in Alarms tab on the parent object “Virtual Infrastructure”, the false alarms ARE present. Manually resolving the alarm only temporarily removes it for a moment.
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby jadams159 » Thu May 16, 2013 11:23 am

More info.

This is related to my DR environment. Still investigating, but it appears that a test failover with SRM has triggered the alarms in my DR site, and now I cannot clear the alarms. Technically those VMs are just "placeholder" VMs in the DR site now, so I'm a little unclear how to resolve the alarms in the DR site.
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Re: Veeam One Guest Disk space does not stay resolved.

Veeam Logoby Vitaliy S. » Thu May 16, 2013 1:17 pm

jadams159 wrote:when I am viewing the Alarms tab of the vCenter server, the false alarms ARE NOT present. When I am in Alarms tab on the parent object “Virtual Infrastructure”, the false alarms ARE present. Manually resolving the alarm only temporarily removes it for a moment.

Do you have the same alarm filters applied on these views?
jadams159 wrote:This is related to my DR environment. Still investigating, but it appears that a test failover with SRM has triggered the alarms in my DR site, and now I cannot clear the alarms. Technically those VMs are just "placeholder" VMs in the DR site now, so I'm a little unclear how to resolve the alarms in the DR site.

So this issue can be reproduced if you test a failover operation via SRM... I wonder what moref ID these VMs have on the DR site...Have you heard any news from our tech guys?
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