Veeam One monitoring, making vcenter CPU busy

[lando_uk]

Hi

Our Veeam One monitor seems to be making the CPU's on our vCenter 5.5 Appliance work overtime, postgres process is always high.

Is this a know error? We haven't upgraded to Update 2 yet.

Thanks

[Vitaliy S.]

Do you see during initial data collection or during normal working hours?

[lando_uk]

Normal working hours, flipping from 50-100%

There are 2 cores on my vcenter, one core is constantly busy with 1 instance of postgres , so the server ticks along at 50%, then another instance of postgres fires up on the 2nd core and makes the vcenter go 100% for about 10 mins, then goes down for about 6 mins before repeating.

so it looks like this _----___----__----__----

I have a ticket open with VMware about this.

[Shestakov]

Hi Mark,
Have you checked (i.e. in Task Manager) how much CPU Veeam One Monitor process consumes?
Do you have any activity scheduled like reporting or something?
Thanks.

[Vitaliy S.]

What happens if you switch off Veeam ONE? Do you see the same load on the CPU resources?

[lando_uk]

Hi, sorry for the late reply as I thought it fixed it, but today it came back after I restarted the Veeam One server. Yes, the CPU goes when I turn off Veeam One.

Originally I fixed it by excluding all hosts and then adding them one at a time, as instructed by KB http://www.veeam.com/kb1649

So rebooted this morning, and I got a "Performance data collection failure" in Veeam One and by vcenter CPU is 100% again.

This must be a bug, as I shouldn't have to exclude all hosts and add them again after a server restart.

vcenter is the VCA version 5.5, 2646482

[Shestakov]

Hello Mark,

You are right, you should not go through all the hosts every time.
Have you created/changed registry keys values as stated in the KB?

I would also suggest to contact Veeam technical support. Thanks!

[lando_uk]

I didn't change the reg keys, but I have now, so we shall see if it fixes it next reboot.

cheers

[Shestakov]

Great. Please keep us informed. And in a case you decide to contact the support team, please provide your case number. Thanks!