Veeam One rescan after DR event?

[$username]

Hi,

We're running VeeamOne 9.0.0.2088 and I have noticed some behaviour after a recent DR test we had.

We're using SRM and Recover point for our DR.

When we failed back from Site B to Site A a few VMs are still having the same details being reported in VeeamOne and not clearing existing alarms.

An example is a FTP server we have, it's guest disk usage alarm is triggered I have manually cleared it and resolved the issue at Site A but at Site B the VM is shown as having disks attached and used but there is only the placeholder files siting on a placeholder datastore, no guest data is being presented to the VM and since it is not running I am thinking that may be why Veeam One won't clear it.

Any suggestions on how to clear this?

[Shestakov]

Hi,
Could you elaborate on your issue, please?
Did you replicate Veeam ONE Server, Database or just other VMs?
Thanks!

[$username]

So how our DR is set up is we have array based replication through our Recover Point with a VNX5300 as the back end storage.

SRM does the fail over itself.

We replicate both the DB and the Veeam One server along with a number of other servers.

What we have found is that when we fail over to Site B it reports back to Veeam One and starts tracking performance and alerts on alarms as intended however when we fail back from Site B to Site A there doesn't appear to be a way to tell Veeam that the server is no longer running and that the guest disk space it is reporting on doesn't actually exist any more so even if we clear the alarm it comes right back.

[Vitaliy S.]

Thanks for clarification, I think there could be an issue with internal IDs/pointers in the DB when you're failing back to Site A. Do you see this issue only for guest OS disk data?

[$username]

That seems like a likely cause as it's the only metric still reported in Veeam at Site B.

Everything else is blank, example being CPU stating "N/A virtual machine is not running".

How could we go about resolving this? Should I open a case with support?

[Shestakov]

Yes, please contact the support team and post here the support case number once you have it.
Thanks!

[$username]

I have opened the case, 01995576.

Thanks!