Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V
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woodyg
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Veeam One Upgrade to v9 (unsupported Veeam backup and Replic

Post by woodyg » Jan 18, 2016 2:38 pm

Getting an error saying the Veeam one database has one or more unsupported Veeam B&R servers. This Product supports Veeam B&R 7 patch 4 or later.
thing is im running version 8 at the moment and want to upgrade so not sure why that error is happening.

any ideas?

Shestakov
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Re: Veeam One Upgrade to v9 (unsupported Veeam backup and Re

Post by Shestakov » Jan 18, 2016 2:48 pm

Hello eddie and welcome to the community!
What OS is running on the server where the VBRv8 is installed?
Starting from v9 WS 2003 is not supported.
Thanks!

woodyg
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Re: Veeam One Upgrade to v9 (unsupported Veeam backup and Re

Post by woodyg » Jan 18, 2016 2:58 pm

2008r2 and sql 2012

Vitaliy S.
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Re: Veeam One Upgrade to v9 (unsupported Veeam backup and Re

Post by Vitaliy S. » Jan 18, 2016 5:30 pm

Your configuration looks fine to me. Can you please let our support team take a look at your config?

woodyg
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Re: Veeam One Upgrade to v9 (unsupported Veeam backup and Re

Post by woodyg » Jan 19, 2016 4:33 pm

so for shit's an giggles i ran the last available patch for v8 and it ran fine
i also moved the DB to a different sql server to rule that out

now im going to run the update for B&R to rule that out

Shestakov
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Re: Veeam One Upgrade to v9 (unsupported Veeam backup and Re

Post by Shestakov » Jan 19, 2016 4:47 pm

Could you specify what versions of Veeam ONE and VBR are you currently at? Do you still get the error?
If you`ve contacted the support team, please provide the case number.
Thanks!

woodyg
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Re: Veeam One Upgrade to v9 (unsupported Veeam backup and Re

Post by woodyg » Jan 20, 2016 3:23 pm

Veeam one is v8.3
B&R is now v9, ran the upgrade today with no error

i'll open a ticket

Shestakov
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Re: Veeam One Upgrade to v9 (unsupported Veeam backup and Re

Post by Shestakov » Jan 20, 2016 3:26 pm

It`s recommended to have those equally updated to get all the functionality. I have to update VeeamONE to v9 as well, since as stated in the release notes, it can`t be of the lower version than VBR. I`d try to upgrade before opening a case.
But once you have a support case number, please share it with us to track the investigation. Thanks!

Pat490
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Re: Veeam One Upgrade to v9 (unsupported Veeam backup and Re

Post by Pat490 » Jan 20, 2016 6:22 pm

so the correct order is first update Veeam One and after B&R?

Vitaliy S.
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Re: Veeam One Upgrade to v9 (unsupported Veeam backup and Re

Post by Vitaliy S. » Jan 21, 2016 10:24 am

Yes, it is mandatory, because old versions of management tools such as Veeam ONE or Enterprise Manager are not aware about new versions of Veeam B&R, so you need to follow the upgrade procedure in our Release Notes document.

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