Veeam v8 upgrade problem.

[ashleyw]

Hi, I've just downloaded the Veeam One v8 product and was hoping to quickly upgrade our installation.
Unfortunately the product install crashes on the install of the Veeam One Reporter Server component..
When the service VeeamRSS starts up it crashes and stops therefore breaking the installer.
Using the "repair" option does not fix things.

any ideas? In parallel I will open up a ticket with support.

[Shestakov]

Hi Ashley,
Indeed the best way to solve the problem is to contact Veeam support team. Once you do, please post here your support case number.
Thanks.

[ashleyw]

thanks. My ticket number is 00672750.
Any assistance would be appreciated.

[Shestakov]

Thanks Ashley,
Let`s see how the support team can help after logs review. I`ll keep the situation in the loop and participate when it`s possible.

[ashleyw]

just to close the loop on this specific issue, there was nothing in the Veeam One log files to indicate why things were failing, so we uninstalled the product, then windows patched the machine, then re-installed VeeamOne pointing it to the original database. And now things are working again.

[Vitaliy S.]

Ashley, thanks for the update. I have reviewed your case with our support team and the issue could indeed be related to some missing Windows updates, that is why we always recommend keeping your system up-to-date.

[Dave78]

Hello Ashley,
Could you tell me which Windows Patch solved your problem? I am encountering the same problem. An upgrade gave me the same service error. In frustration I totally removed Veeam ONE, deleted the Database and did a clean install, but still have the same problem.
We are using Windows Server 2012 R2 and a remote SQL 2008 R2 Server.
Thank you in advance.

[Vitaliy S.]

Dave, do you have a support case ID, so that our team could take a look at the problem live?

[Dave78]

Hello Vitaly,

My problem is solved by adding the following registry key:

HKLM\SYSTEM\CurrentControlSet\Control

ServicesPipeTimeout (REG_DWORD ) with the value 60000 (Decimal)

Thank you for the support,

Dave

[Vitaliy S.]

How large is your Veeam ONE database and virtual infrastructure (N. of host/VMs)? I just wonder why adjusting this timeout helped in your case.

[Dave78]

Hi Vitaliy,

After running into problems with the upgrade I did a complete new install of the Veeam ONE environment. I deleted the old database and started from scratch. After this the result was the same.
I eventually added the mentioned key into the registry, and after this the service would start fine.
Our environment consists of 2 vSphere environments. One has 4 ESXi hosts (30 VM's), the other 3ESXi hosts (18 VM's).

[Vitaliy S.]

Thanks for the details, I will forward this to our QC team and will ask to reproduce it.

[MrBero]

we have test celan virtual server (windows 2012 r2) today we have going to install veeam one, we have getting this errors, we have reinstalled our windows server but no lucky still same error
after installing veeam can't start "Veeam One reporter server".

please see attached files

[Vitaliy S.]

Do you have any antivirus software running on this server? Have you applied all latest patches and updates to your Windows Server?

[MrBero]

after windows update Veeam One reporter server started and my problem is resolved now
thanks
p.s. it will be ok to resolve this problem in next service pack because I don't know witch windows hotfix resolved my problem

[Vitaliy S.]

Thanks for the udpate, we will try to find out what Windows hotfix is required in this situation.

[t.gebler]

Hello Vitaly,

My problem is solved by adding the following registry key:

HKLM\SYSTEM\CurrentControlSet\Control

ServicesPipeTimeout (REG_DWORD ) with the value 60000 (Decimal)

Thank you for the support,

Dave

This did help me too, Server 2012R2, Veeam B&R V8 2030 and Veeam One, fresh install, no Antivirus

[KhoroniIT]

Thanks guys.
The reg trick also worked for me.

[jbennett]

I had a similar issue with Update 2 on our Windows Server 2012 R2 Veeam One Monitor Server.

I was able to resolve it by:

1. Extracting the VeeamONE_8.0.0.1669_Update2.exe to the local desktop

• Right-click on the update file and select Properties

• Click the Unblock button and OK button

• Right-click on the update file and select Run as administrator

I was attempting to launch it from the zip file on a remote share which appeared to be causing the issue with the update. Every time I tried to connect with Monitor Client after the update, it would fail connecting - even with the firewall completely disabled and the mentioned timeout key added.

[Vitaliy S.]

Hi Justin, thanks for taking time to register on Veeam Community forums and sharing the solution with us.