Veeam v8 upgrade problem.

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Veeam v8 upgrade problem.

Veeam Logoby ashleyw » Thu Nov 06, 2014 11:22 pm

Hi, I've just downloaded the Veeam One v8 product and was hoping to quickly upgrade our installation.
Unfortunately the product install crashes on the install of the Veeam One Reporter Server component..
When the service VeeamRSS starts up it crashes and stops therefore breaking the installer.
Using the "repair" option does not fix things.

any ideas? In parallel I will open up a ticket with support.
ashleyw
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Re: Veeam v8 upgrade problem.

Veeam Logoby Shestakov » Fri Nov 07, 2014 8:41 am

Hi Ashley,
Indeed the best way to solve the problem is to contact Veeam support team. Once you do, please post here your support case number.
Thanks.
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Re: Veeam v8 upgrade problem.

Veeam Logoby ashleyw » Mon Nov 10, 2014 9:30 pm

thanks. My ticket number is 00672750.
Any assistance would be appreciated.
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Re: Veeam v8 upgrade problem.

Veeam Logoby Shestakov » Mon Nov 10, 2014 10:04 pm

Thanks Ashley,
Let`s see how the support team can help after logs review. I`ll keep the situation in the loop and participate when it`s possible.
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Re: Veeam v8 upgrade problem.

Veeam Logoby ashleyw » Fri Nov 14, 2014 12:05 am

just to close the loop on this specific issue, there was nothing in the Veeam One log files to indicate why things were failing, so we uninstalled the product, then windows patched the machine, then re-installed VeeamOne pointing it to the original database. And now things are working again.
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Re: Veeam v8 upgrade problem.

Veeam Logoby Vitaliy S. » Fri Nov 14, 2014 9:54 am 1 person likes this post

Ashley, thanks for the update. I have reviewed your case with our support team and the issue could indeed be related to some missing Windows updates, that is why we always recommend keeping your system up-to-date.
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Re: Veeam v8 upgrade problem.

Veeam Logoby Dave78 » Fri Nov 21, 2014 12:01 pm

Hello Ashley,
Could you tell me which Windows Patch solved your problem? I am encountering the same problem. An upgrade gave me the same service error. In frustration I totally removed Veeam ONE, deleted the Database and did a clean install, but still have the same problem.
We are using Windows Server 2012 R2 and a remote SQL 2008 R2 Server.
Thank you in advance.
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Re: Veeam v8 upgrade problem.

Veeam Logoby Vitaliy S. » Fri Nov 21, 2014 2:49 pm

Dave, do you have a support case ID, so that our team could take a look at the problem live?
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Re: Veeam v8 upgrade problem.

Veeam Logoby Dave78 » Mon Nov 24, 2014 7:43 am 2 people like this post

Hello Vitaly,

My problem is solved by adding the following registry key:

HKLM\SYSTEM\CurrentControlSet\Control

ServicesPipeTimeout (REG_DWORD ) with the value 60000 (Decimal)

Thank you for the support,

Dave
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Re: Veeam v8 upgrade problem.

Veeam Logoby Vitaliy S. » Mon Nov 24, 2014 9:22 am

How large is your Veeam ONE database and virtual infrastructure (N. of host/VMs)? I just wonder why adjusting this timeout helped in your case.
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Re: Veeam v8 upgrade problem.

Veeam Logoby Dave78 » Tue Nov 25, 2014 8:44 am

Hi Vitaliy,

After running into problems with the upgrade I did a complete new install of the Veeam ONE environment. I deleted the old database and started from scratch. After this the result was the same.
I eventually added the mentioned key into the registry, and after this the service would start fine.
Our environment consists of 2 vSphere environments. One has 4 ESXi hosts (30 VM's), the other 3ESXi hosts (18 VM's).
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Re: Veeam v8 upgrade problem.

Veeam Logoby Vitaliy S. » Tue Nov 25, 2014 10:08 am

Thanks for the details, I will forward this to our QC team and will ask to reproduce it.
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[MERGED] Problem instaling Veeam ONE

Veeam Logoby MrBero » Wed Nov 26, 2014 5:04 pm

we have test celan virtual server (windows 2012 r2) today we have going to install veeam one, we have getting this errors, we have reinstalled our windows server but no lucky :( still same error
after installing veeam can't start "Veeam One reporter server".

please see attached files
Image
Image
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Re: Veeam v8 upgrade problem.

Veeam Logoby Vitaliy S. » Wed Nov 26, 2014 5:11 pm 1 person likes this post

Do you have any antivirus software running on this server? Have you applied all latest patches and updates to your Windows Server?
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Re: Veeam v8 upgrade problem.

Veeam Logoby MrBero » Thu Nov 27, 2014 6:18 am

after windows update Veeam One reporter server started and my problem is resolved now
thanks
p.s. it will be ok to resolve this problem in next service pack because I don't know witch windows hotfix resolved my problem
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