VeeamInfCollectionFailedEvent

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

VeeamInfCollectionFailedEvent

Veeam Logoby emachabert » Thu Apr 24, 2014 8:32 am

Hi everyone,

Last night, one of my client has received this error:

Code: Select all
Fired by event: VeeamInfCollectionFailedEvent
Event description: Failed to collect infrastructure topology for object BCKSERVER. Violation of PRIMARY KEY constraint 'PK_BpTapeStorage'. Cannot insert duplicate key in object 'monitor.BpTapeStorage'. The duplicate key value is (3ef5f26d-9bef-4900-8b50-1f4f9912da22, 10).
Initiated by: Veeam ONE Monitor (BCKSERVER)


KB article
Summary: Veeam ONE Monitor server failed to collect infrastructure topology.
Cause: Virtual Server might not be accessible.
Resolution: Make sure Virtual Server is accessible.
External: See a corresponding event description for more information.
Custom:

The error has gone by itself 30 Seconds later.

The backup server is a physical server (with enough resources) and Veeam One is installed on the same server.
This is a small setup, 2 ESxi, 15 VM. After each backup, the VBK is sent to Tape.
Veeamizing your IT since 2009/ Vanguard 2015,2016,2017
emachabert
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Re: VeeamInfCollectionFailedEvent

Veeam Logoby Vitaliy S. » Thu Apr 24, 2014 12:51 pm

Hi Eric,

Do you have a support case opened on this issue? Cannot find it on our tracking system in order to discuss it with the devs.

Thanks!
Vitaliy S.
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Re: VeeamInfCollectionFailedEvent

Veeam Logoby emachabert » Mon Apr 28, 2014 3:39 pm

Not yet...
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Re: VeeamInfCollectionFailedEvent

Veeam Logoby Vitaliy S. » Mon Apr 28, 2014 3:51 pm

I would appreciate if you could get back and post it here, so that I could update this topic with the resolution.
Vitaliy S.
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Re: VeeamInfCollectionFailedEvent

Veeam Logoby flauffen@acesi.fr » Wed Apr 30, 2014 7:58 am

We have the same problem each time Veeam Backup & Replication starts backup export to tape. Veeam ONE seems to be unable to collect information of "PK_BpTapeStorage" object when a tape export activity is running.

Event description: Failed to collect infrastructure topology for object GSBBKPV. Violation of PRIMARY KEY constraint 'PK_BpTapeStorage'. Cannot insert duplicate key in object 'monitor.BpTapeStorage'. The duplicate key value is (990c453c-e9c4-463a-8b2b-39061f1bae24, 11).

If you have found some news concerning this issue, thanks to communicate it.
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Re: VeeamInfCollectionFailedEvent

Veeam Logoby Vitaliy S. » Wed Apr 30, 2014 1:54 pm

Hi Fabrice, can you please open a support case for this issue as well? Thanks!
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Re: VeeamInfCollectionFailedEvent

Veeam Logoby nikkiq » Wed Jan 28, 2015 7:43 pm

Did either of you find a resolution for this? I have the same issue!
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Re: VeeamInfCollectionFailedEvent

Veeam Logoby Vitaliy S. » Thu Jan 29, 2015 9:44 am

What Veeam ONE version are you using and what's your case ID, so I could take a look?
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Re: VeeamInfCollectionFailedEvent

Veeam Logoby nikkiq » Thu Jan 29, 2015 11:05 am

I don't have a support case, I was just Googling for information in the hopes I might be able to resolve it myself. Never mind! We are supported via a third party so I will have to raise it with them.
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Re: VeeamInfCollectionFailedEvent

Veeam Logoby Vitaliy S. » Thu Jan 29, 2015 5:31 pm

Usually debug logs are required to detect the reason for the error. If someone could post a support ticket number, we could update this topic with the resolution for future readers.
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