VeeamOne Collect Performance Data 0x800007D0

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby nublet » Fri Jun 17, 2016 12:19 am

Hi Guys

We have an issue with collecting performance data on our backup infrastructure. It fails then it is successful. I'm not 100% sure about this so im here for some advise.

Our error is:

Resolved by event:VeeamBpPerfCollectionFailedResolvedEvent
Event description: Performance data for object NAS has been collected successfully
Initiated by: Veeam ONE Monitor (BackupServer)


Summary:Veeam ONE server failed to collect performance data from the specified backup server
Cause:There might be multiple reasons for this: backup server or backup infrastructure component might not be accessible, remote registry is not enabled or WMI service is not running
Resolution:Make sure remote registry is enabled and WMI service is up and running on the server where backup performance data is collected from


Thanks
nublet
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby Shestakov » Fri Jun 17, 2016 12:05 pm

Hi Nublet,
Looks like Veeam ONE had problems collecting performance data about one of backup repositories from Backup server, but the issue has been resolved automatically.
Check if Veeam ONE Monitor shows performance data of the repositories. If everything is ok, no action is required.
If the alarm triggers again and again it`s worth contacting the support team.
Thanks!
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby Anguel » Tue Jun 21, 2016 11:43 am

@nublet: Check if you had a server restart at that time. I think this happens when you restart server or repositories.
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby Vitaliy S. » Tue Jun 21, 2016 3:49 pm

Yes, server restart can cause this, however I see that you're using NAS as a backup target, right? Are you using CIFS repository as a backup target or this is a NAS mounted to your backup server? BTW, what version of Veeam ONE are you using?
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby nublet » Tue Jun 21, 2016 11:36 pm

It looks like its been resolved, not showing the error anymore.

We are running the latest version which is 9.
NAS is shared via iSCSI.

Everything appears to be working, but intermittently we get the error.

I will continue to monitor this..
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby nublet » Wed Jun 22, 2016 12:23 am

Unfortunately the error is still showing. It is giving an error of

Failed to collect performance data [Backup] HRESULT: 0x800007D0

I need this to disappear, what's causing this? Do I need to increase more resources on the source server?

We have VeeamOne installed elsewhere and works ok but not for this client.

Thanks
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby Vitaliy S. » Wed Jun 22, 2016 11:40 am

When does this event occur? At any particular time or event? Do you have a support case opened for this as our support team might find something related in the debug log files?
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby Shestakov » Wed Jun 22, 2016 11:45 am

The issue is probably related to unstable connection between Veeam Backup server and Veeam ONE. Do you have them installed on the same subnet/LAN?
Increasing server performance is not going to resolve the issue. I would also recommend contacting support team.
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby Anguel » Wed Jun 22, 2016 2:11 pm

@nublet: Also, what NAS is this?
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby rreed » Mon Oct 24, 2016 2:05 pm

We get the same thing our environment; collecting tape server and proxy data. Happens every day, sometimes a few times a day. ONE/VBR installed on same server. Tape/proxies are seperate VM's. Just installed ONE the other day to demo. Looks like we're not collecting any data at all, or very little at best. I would especially like to have good data on my tape server anyways.
VMware 6
Veeam B&R v9
Dell DR4100's
EMC DD2200's
EMC DD620's
Dell TL2000 via PE430 (SAS)
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby Vitaliy S. » Mon Oct 24, 2016 2:17 pm

rreed, do you have a support case opened with our technical team? If yes, then what's the ID (want to share it with the dev team)?
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby rreed » Mon Oct 24, 2016 2:18 pm

Not yet, I've just installed it the other day (boy, quite a bit different from previous version) and just now started to get settled in and tidied up. I will get one going soon as I can.
VMware 6
Veeam B&R v9
Dell DR4100's
EMC DD2200's
EMC DD620's
Dell TL2000 via PE430 (SAS)
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Re: VeeamOne Collect Performance Data 0x800007D0

Veeam Logoby Shestakov » Mon Oct 24, 2016 5:15 pm

Once you do, please post the case number. Thanks!
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