VeeamOne Settings will not open

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VeeamOne Settings will not open

Veeam Logoby svenkiewidt » Mon Oct 19, 2015 10:44 am

We moved the Veeam One databeses to a new SQL server and now VeeamOneSettings.exe wont open anymore.
The error i Get is:

Login failed for user '<username>'.

I can only click OK then and thats all.
Is there any config file or reg entry, where I am able to configure this user?

Thank you.
svenkiewidt
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Re: VeeamOne Settings will not open

Veeam Logoby Vitaliy S. » Mon Oct 19, 2015 11:00 am

Hi Sven,

Are you trying to open it from the UI or from this location - "c:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe"?

Thanks!
Vitaliy S.
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Re: VeeamOne Settings will not open

Veeam Logoby svenkiewidt » Mon Oct 19, 2015 1:27 pm

Hi Vitaly,

it gives the same error both times, regardless if I try it from the path or from the UI.

Best regards,

Sven
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Re: VeeamOne Settings will not open

Veeam Logoby Vitaliy S. » Mon Oct 19, 2015 3:06 pm 1 person likes this post

Hmm...in this case I would kindly ask you to open a support case and let me know your case ID. Our technical team should be able to assist you quickly over the remote WebEx session.
Vitaliy S.
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Re: VeeamOne Settings will not open

Veeam Logoby svenkiewidt » Tue Oct 20, 2015 6:43 am 1 person likes this post

Hi,

I opened support case 01087112.

Best regards,

Sven
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Re: VeeamOne Settings will not open

Veeam Logoby svenkiewidt » Tue Oct 20, 2015 7:37 am 1 person likes this post

Hi,

just to keep you all up to date.
Support gave me new VeeamOneSettings files and I replaced the existing files in C:\Program Files\Common Files\Veeam\Veeam ONE Settings with the new ones from support.
After this the VeeamOneSettings.exe was able to start again.

Thank you and best regards,

Sven
svenkiewidt
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Re: VeeamOne Settings will not open

Veeam Logoby Vitaliy S. » Tue Oct 20, 2015 10:00 am

Thanks for the update, I will make sure that this issue is fixed in v9.
Vitaliy S.
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Re: VeeamOne Settings will not open

Veeam Logoby DavoudTeimouri » Sat Jan 23, 2016 5:08 pm

Hi,

How I can get the file?

I mean, how can I get this file because I have same issue?

BR
Best Regards
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Re: VeeamOne Settings will not open

Veeam Logoby Shestakov » Sat Jan 23, 2016 8:18 pm

Hi,
please contact Veeam support team to get the file.
Thanks!
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Re: VeeamOne Settings will not open

Veeam Logoby Vitaliy S. » Sun Jan 24, 2016 5:01 pm

Davoud, are you using v8 or v9?
Vitaliy S.
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Re: VeeamOne Settings will not open

Veeam Logoby DavoudTeimouri » Mon Jan 25, 2016 7:14 am 1 person likes this post

Vitaliy, we have Veeam Suite 8 and the problem is resolved. I published the instruction on my web site: http://www.teimouri.net/veeam-one-8-x-c ... the-login/
Of curse, it's not standard solution.
Best Regards
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Re: VeeamOne Settings will not open

Veeam Logoby Vitaliy S. » Mon Jan 25, 2016 9:33 am

Hmm... I have reviewed your article, good job! However, changing database location shouldn't cause this error message, I will ask our QA team to confirm this behavior. Thanks!
Vitaliy S.
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Re: VeeamOne Settings will not open

Veeam Logoby DavoudTeimouri » Mon Jan 25, 2016 1:59 pm

I agree and I think, this is an encryption/decryption issue because when I've replaced the file with another version, I had to change DB user's password on VeeamONESettings.exe.
Thank you for following the issue.
Best Regards
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