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sole1517
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VID446281 > HCX

Post by sole1517 »

Hi All,

I am posting as a new member and using the community edition.

Currently testing if Veeam will work for what we require.

Trying to backup some VM's and noticed an issue.

The VM's which we migrated over with HCX from another location are failing. Brand new VM's are backing up ok.

Investigating further I came across the following VID > VID446281 which states that basically some adjustments need to be made to the .vmx file, but it doesn't tell you exactly what.

I am wondering what is the best way to find out what needs to be adjusted, so it works.

Not much other info on google.

Many thanks all and happy new year.
RomanK
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Re: VID446281 > HCX

Post by RomanK » 1 person likes this post

Hello sole1517,

There is a hotfix that is provided by support for Veeam 11.0.1.1261
Buf hotfixes, patches, and updates from Veeam KB articles are unavailable for Free and Expired Contract users. Access to hotfixes, patches, and updates requires an active maintenance agreement.

Thanks
sole1517
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Re: VID446281 > HCX

Post by sole1517 »

Hi there,

Thank you very much for you reply, I forgot to reply on here.

A hotfix was provided and it made Veeam unusable.

I ended up rebuilding the server, installing the latest version of Veeam and the issue is still there.

This has been raised to a senior technical guru.

Need this running rather soon sadly.
RomanK
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Posts: 632
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Re: VID446281 > HCX

Post by RomanK »

Hello sole1517,

Thanks for the update. It is always recommended to do all necessary backups before applying any fix in general.

Our support engineers must check if a hotfix is applicable. If all prerequisites were met, no issues were found in the logs and still something went wrong, the support case is escalated to higher-tier engineers. They are working directly with the RnD and the particular devs team who created a fix.

Unfortunately, we cannot recommend or advise something in this thread without a support case and diagnostic information. If there is one opened at the moment, please share the case #.

It is hard to guess what exactly happened and why.

Thanks
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