VRO 7.1 Login

[klwood2001]

I have a new 2019 server that I am setting up to host VRO 7.1. The server is domain attached. I am using a service account that has been granted logon as a service to the local machine. My domain account is a local admin to the machine. I have made sure that my account is not part of the protected users group. I completed the installation without any errors. I can open VBR and VeeamOne with no issues. When I try to login to VRO with my domain account, I get an error stating it could be credentials related or permissions. I've tried domain\username, user@logindomain and user@FQDN withut any luck. I would think I would have been an issue during the installation. I am unable to login to VRO at all.

Are there any suggestions on what I can do to get logged in or where I can see errors that would show where the issue is?

I appreciate an assistance forum members can offer.

[Alec King]

Hi Kevin, we don't know of any such known issue in VRO 7.1. I'm assuming you did add your domain account as an Administrator during VRO Initial Configuration wizard?
I suggest you open a support case and our team will gather relevant info and logfiles so we can get to the root cause. Thanks!

[klwood2001]

Unfortunately, I am unable to access the initial configuration wizard as I have to be able to login to do so. I'll work on opening a ticket and see what support has to say.

Thank you Alec.

[klwood2001]

As a follow up, I was able to resolve this with support. They had me uninstall VRO. I also went as far as to remove any installation folders that remained and the SQL database files associated with it. I then logged in as the service account that was going to be used and reinstalled VRO. I was immediately able to login and gran access to my customer's login and mine. Now onto figuring out how to deal with service accounts and DUO.