Black screen after Direct Restore to Azure restore

Direct Restore to Microsoft Azure | Free, secure file copy for Microsoft Azure VMs

Black screen after Direct Restore to Azure restore

Veeam Logoby waleschen » Thu Jun 23, 2016 8:52 am

Hello,

I have a customer that used Direct Restore to Azure to restore a Windows VM backup file to Azure. The Windows VM can boot up after
the restore but it seems to malfunction, and they could not log into it at all. All they see is black screen when trying to log into it.

Before uploading the backup file of this Windows VM to Azure, they could boot it up using Instant VM Recovery locally. So it is kind of
strange to the customer. They have no idea what caused this.

Can you provide any suggestion on this? Any place we can dig around to find out the root cause? Thanks.
waleschen
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Re: Black screen after Direct Restore to Azure restore

Veeam Logoby Vitaliy S. » Thu Jun 23, 2016 11:11 am

Hello,

Let our support team take a look at the log files, should shed some light on this. Once you open a case, please let us know your case ID.

Thank you!
Vitaliy S.
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Re: Black screen after Direct Restore to Azure restore

Veeam Logoby v.Eremin » Thu Jun 23, 2016 11:23 am

Since VM accepts credentials and accepts user's connection, it has powered up and functions more or less successfully.

Isn't VM underprovisioned in terms of given resources by any chance? Which VM size has been chosen during restore?

Thanks.
v.Eremin
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Re: Black screen after Direct Restore to Azure restore

Veeam Logoby waleschen » Fri Jun 24, 2016 7:06 am

Hello Vitaliy,


Thanks for your prompt reply. The case ID is 01831943
waleschen
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Re: Black screen after Direct Restore to Azure restore

Veeam Logoby v.Eremin » Mon Jun 27, 2016 5:57 am

Hi, Wales,

Can you also provide an answer for the questions posted above please?

Thanks.
v.Eremin
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