Restore to Azure error: (409) Conflict

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Restore to Azure error: (409) Conflict

Veeam Logoby ntw » Sun Jan 01, 2017 2:05 pm

Happy new year, all!

Support case: 02024641

I'm reaching out to the forum because I suspect that I might not get a fast response from Veeam support on NYD, and because it's urgent; I'm trying to move the last three VMs out of my datacenter space by 11:59:59 pm today.

I've used the Restore to Azure feature many times using the same B&R installation but to other client's Azure accounts. However, with this client, my attempts to restore their VMs to Azure error-out during the "Creating Azure VM" step with "Error Restore job failed Error: The remote server returned an error: (409) Conflict."

I'm able to create a VM from scratch in my client's Azure account.

Any input as to what might be conflicting would be greatly appreciated.

Nathan
ntw
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby Mike Resseler » Mon Jan 02, 2017 7:12 am

Nathan,

I looked at your support case but it looks like you closed it and used (because of urgency) a workaround. Can you tell us what exactly you did?

From what I know about a 409 conflict error in Azure IaaS: It means you are trying to create the VM but there is still a reference in Azure (somewhere) that causes a conflict. Could be the same UID / naming somewhere or whatever else. When you (for example, not saying this is / was the problem) have a VM in Azure, delete it, and immediately start the restore from B&R you can be "too fast". The delete operation in Azure can take longer than what you can see in the UI. But again, this is just an example, it could be completely different

M/
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby v.Eremin » Wed Jan 04, 2017 12:38 pm

Just speculating here, but may be the problem is related to Azure Proxy (if any is use) and the solution might be to leverage a different Azure Proxy instead.

Anyway, only support team could identify the root cause precisely after debug logs' investigation.

Thanks.
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby ntw » Mon Jan 09, 2017 1:43 am

Hi Mike,

I tried using Azure VM replication which, to my surprise, was dead simple.

Nathan
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby v.Eremin » Mon Jan 09, 2017 12:21 pm

Good to hear that you've found a way to achieve your goal.

It's a bit of a pity, though, that the case has been closed. Without open ticket hardly can we find the root cause of the issue and fix it down the road.

Thanks.
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby ntw » Mon Jan 16, 2017 12:29 am

I'm can't find a way to reopen it, but if you Veeam can reopen tickets, you have my permission.
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby jmmarton » Mon Jan 16, 2017 8:06 pm

It may be best to open a new ticket and reference the old ticket number when doing so.

Joe
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby v.Eremin » Wed Jan 18, 2017 11:19 am

Yep, this would be a preferable approach. Once it's opened, kindly, provide us with its number. so that we can ask QA team to join the investigation process. Thanks.
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby ntw » Mon Jan 23, 2017 7:11 pm

Hi all,

Turns out that this "409 Conflict" error is Azure-specific. I've managed to receive the same error when performing non-Veeam-related operations. Knowing this, would there still be interest in my reopening this ticket?

Nathan
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby v.Eremin » Wed Jan 25, 2017 9:57 am

If the root cause is still unknown, opening a support ticket might still be a good idea; should give us a clue about the Azure-specific problem preventing us from restore VMs. Thanks.
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby ntw » Wed Jan 25, 2017 2:04 pm

Done! New case #02049607.

I hope you find something useful!

Nate
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Re: Restore to Azure error: (409) Conflict

Veeam Logoby ntw » Wed Feb 01, 2017 2:35 pm

The Veeam rep that has the new case hasn't shown much interest in this case. Since I got past this issue I'm not going to pursue it any further, either.
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