Veeam PN appliance deploys to an almost blank console

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Veeam PN appliance deploys to an almost blank console

Veeam Logoby rcarlson510 » Tue Aug 08, 2017 5:51 pm

Hi Veeam people! Hopefully you can be marginally more helpful than the lack of phone support for this product. I've deployed this product 3 times now, every time having the same issue. We deploy the appliance into azure, set up everything we can correctly to that point. We are then able to access the appliance via it's public IP address. We are able to see that tabs on the left column for settings and such, but each of the tabs takes you to a blank page. The links at the bottom left to set up Azure connections or to modify certain settings also are inoperable. I've deployed to different regions, different subnets, accessed via different computers, locations, OS', etc. It's always the same blank page that it deploys to. I called phone support and they forwarded me here, so hopefully someone can help.
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Re: Veeam PN appliance deploys to an almost blank console

Veeam Logoby v.Eremin » Wed Aug 09, 2017 5:09 pm

Hi, Richard, this is a known issue. We plan to release a fix soon. Thanks.
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Re: Veeam PN appliance deploys to an almost blank console

Veeam Logoby AVasilyev » Wed Aug 09, 2017 5:34 pm 2 people like this post

Hi Richard!

Thank you for your patience!
Could you please replace file app.js from the following package https://drive.google.com/file/d/0B2fqqtmsul3qcUtrdnFVM29jYWs to fix the issue

To apply the fix you should:
  • copy file app.js to VeeamPN appliance using SCP/WinSCP
  • connect to remote SSH terminal at your VeeamPN appliance using ssh/putty
  • and replace app.js file at /var/www/html/ directory running following command mv /path/to/fixed/app.js /var/www/html

Thank you,
Alexey
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Re: Veeam PN appliance deploys to an almost blank console

Veeam Logoby rcarlson510 » Wed Aug 09, 2017 6:30 pm

Yep, I'll give that a try, thanks.
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Re: Veeam PN appliance deploys to an almost blank console

Veeam Logoby anthonyspiteri79 » Sun Aug 13, 2017 1:37 am

Hey there Richard...did Alexey's fix work for you? Also baring in mind that Veeam PN is still in RC with the GA not too far away...hence some of your initial issues. That said it's been rock solid for myself and others...hope you are enjoying it now.

Thanks
Anthony
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Re: Veeam PN appliance deploys to an almost blank console

Veeam Logoby isi_man » Wed Oct 04, 2017 10:00 pm

Hello,
I too am having this problem with the AZ appliance spun up a couple of days ago.
I have tried AVasilyev's fix with the app.js file (and a restart of the vm), however that has not solved the problem.

Is there anything else I would need to do?

Thank you
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Re: Veeam PN appliance deploys to an almost blank console

Veeam Logoby anthonyspiteri79 » Wed Oct 11, 2017 2:43 pm

isi_man wrote:Hello,
I too am having this problem with the AZ appliance spun up a couple of days ago.
I have tried AVasilyev's fix with the app.js file (and a restart of the vm), however that has not solved the problem.

Is there anything else I would need to do?


Strange that it's still there...that fix should do the trick...at this stage it's worth holding off for the GA. There should be some news about this sooner rather than later!
Anthony Spiteri
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Email: anthony.spiteri@veeam.com | Mobile: +61488335699
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Re: Veeam PN appliance deploys to an almost blank console

Veeam Logoby isi_man » Wed Oct 11, 2017 9:06 pm

Hi there Anthony,
this was a case of user error - I am sure that the console would have been fine if I hadn't stuffed the user names up when creating it.
I had then assigned another admin user to the machine using Azure console and logged in - this alternate user caused it to break the screens - they were probably fine all along.

In hindsight - don't add a user to it and don't make typos!

Cheers!
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