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matteu
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Upgrade managed server VDK

Post by matteu »

Hello,

What is the process to upgrade a server when I added it as managed server with veeam deployment kit ?

I'm asking because I upgrade morning to 13.1 and the server is out of data and when I try to upgrade it I have this error :
06/08/2026 10:04:19 Failed XXXX.domain.com: Failed to upgrade host components. Error: 'Unable to connect to the installer service: cannot find credentials to connect to admin$ share'

For sure there is no credentials because it's the way the VDK works :)

Do I have to redeploy it manually on each managed server I added ?

Thanks
Mildur
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Full Name: Fabian K.
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Re: Upgrade managed server VDK

Post by Mildur »

Hello,
Do I have to redeploy it manually on each managed server I added ?
No. Just use the normal upgrade process for remote components or managed Veeam Agents, as always.

If it does not work, please contact our customer support team for an investigation.
Also, please do not forget to provide a support case ID for this issue, as it is required for any technical issue you have.

Best regards,
Fabian
Product Management Analyst @ Veeam Software
matteu
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Re: Upgrade managed server VDK

Post by matteu »

Thanks for your answer.

Unfortunately it doesn't work and I will test it on a lab environment to be sure it's environment related and not something I can reproduce...
It worked fine before the update to 13.1 but now it's something bad because this server is specified as Windows mount server on the repositories so no backup can work anymore as the issue is not solved.

I opened a case : #08187518
Support just say me to installed it manually to solve this issue...

However it seems it's just a workarround and doesn't solve the real issue !

I will test it on lab and provide the result.
matteu
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Posts: 1029
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Re: Upgrade managed server VDK

Post by matteu » 1 person likes this post

I can confirm it's working fine on my lab.

I asked support to investigate more to know why this didn't work.
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