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Restoring stuff through guest interaction proxy

Posted: Jul 04, 2016 5:42 pm
by hyvokar
Hi!


I'm in a situation where a strict security policy limits network connections from backup server to VMs being backed up.
With your support's (and forum) help I've now set up guest interaction proxy and AAIP backup works finally fine.


However, I seem not be able to restore stuff trough that same proxy which kinda defeats the whole purpose of having that proxy in first place...

My network setup is:

VBR connects to the network where our vmware production cluster is. It also connects to network called "veeam". VMs being backed up are connected to "VM-LAN". Proxy server on VM-LAN also connects to "Backup" network. There is a router between "veeeam" and "Backup" networks, which handles all the traffic. There is a static route from VBR to GuestInterAction Proxy and vice versa.


Is there a way to use guest interaction proxy to help restotore stuff to for example AD or to Exchange?

Re: Restoring stuff trough guest interaction proxy

Posted: Jul 04, 2016 6:58 pm
by Andreas Neufert
AD and Exchange objects are restored from the client. Install a B&R Client on the Guest interaction proxy.

Re: Restoring stuff trough guest interaction proxy

Posted: Jul 04, 2016 7:19 pm
by hyvokar
Hi!
Is the client same thing as B&R console?

Re: Restoring stuff trough guest interaction proxy

Posted: Jul 04, 2016 9:55 pm
by Gostev
Yes.

Re: Restoring stuff trough guest interaction proxy

Posted: Jul 05, 2016 8:12 am
by hyvokar
Thank you Andreas and Gostev, the restoring works perfectly now in our small scale test.

However, I'd be very happy chappy to see the restore process working straight from vbr server trough guest interaction proxy in future releases. We currently have hundreds of networks in our vmware cluster and installing consoles to every single network/customer and keeping them up to date will be highly challenging.

Re: Restoring stuff trough guest interaction proxy

Posted: Jul 27, 2016 6:35 am
by hyvokar
Hi!

While this was already working on our test environment, it for some reason does not work any more.
I can restore stuff on the proxy only, but not on the other VMs on the network. The issue started after I installed Enterprise Manager (not sure if it's related).

Logs on the proxy/consolse server says:
[21.07.2016 11:01:46] Error Failed to connect to guest agent. Errors:
[21.07.2016 11:01:46] Error 'Cannot connect to the host's administrative share. Host: [10.9.8.11]. Account: [savt\veeam].
[21.07.2016 11:01:46] Error Win32 error:The network name cannot be found.

There is no AV or Firewall on the 10.9.8.11
Any idea how to resolve this? I can try uninstalling Enterprise Manager since it cannot perform desired tasks in this scenario.

Re: Restoring stuff trough guest interaction proxy

Posted: Jul 27, 2016 12:10 pm
by foggy
Make sure you're actually able to open administrative share on this guest from the console.

Re: Restoring stuff trough guest interaction proxy

Posted: Jul 27, 2016 1:32 pm
by hyvokar
Hi!

Tested, and I can connect to \\savtex01\admin$

Since I have two nics on proxy VM, is it possible that it tries to use wrong nic to connect internal network?

Re: Restoring stuff trough guest interaction proxy

Posted: Jul 27, 2016 1:46 pm
by foggy
Do you have preferred networks configured?

Re: Restoring stuff trough guest interaction proxy

Posted: Aug 01, 2016 8:45 am
by hyvokar
Hi!

Probably not. Where I can do that?

Re: Restoring stuff trough guest interaction proxy

Posted: Aug 01, 2016 9:06 am
by v.Eremin
Here. Thanks.

Re: Restoring stuff trough guest interaction proxy

Posted: Aug 01, 2016 9:26 am
by hyvokar
I'm not quite sure which network should I prefer. Should I enter a different network from all our customers there? Does it matter, that VBR server probably dont know these network? I'm tying to do the restore from the console, which is in customer's network.

Or is there anyone I can disguss with my setup in more detail, to get this working?

Re: Restoring stuff trough guest interaction proxy

Posted: Aug 01, 2016 11:45 am
by foggy
You can contact support for assistance in configuration. Basically, you need to specify network that you want to be used for actual restore traffic.

Re: Restoring stuff trough guest interaction proxy

Posted: Aug 01, 2016 11:58 am
by hyvokar
I have contacted your support, and really wouldnt like to go down on that road again. What they basically told me, was to use wrong proxy during the restore process and then they told me that it's impossible to do the restore the way I want (which actually was working before).

Re: Restoring stuff trough guest interaction proxy

Posted: Aug 01, 2016 12:03 pm
by foggy
If you feel the case wasn't treated properly, you can always provide your feedback to a manager, the corresponding option is available right on the support portal.