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Issue updating to 9.5 U3a

Posted: Jul 05, 2018 2:44 pm
by benbour
I just downloaded the new upgrade but receive a message about another version of this product is already installed.

See https://imgur.com/a/8cvts9O for snips of version, download file, and message when installing:

Re: Issue updating to 9.5 U3a

Posted: Jul 05, 2018 3:28 pm
by benbour
OOPS. Just navigated to 'updates' folder within ISO...eating some humble pie

Re: Issue updating to 9.5 U3a

Posted: Jul 05, 2018 7:14 pm
by Gostev
Glad you've found the solution! If you already have the product installed, then you don't need the ISO at all - you could just download the update itself. Thanks!

Re: Issue updating to 9.5 U3a

Posted: Jul 10, 2018 9:01 am
by DJCopa
Just about to log the same issue and found this - Thanks gents - Glad it was me :D

Re: Issue updating to 9.5 U3a

Posted: Jul 17, 2018 6:35 am
by habibalby
Thanks M8,

it seems this not documented anywhere.. :)

Happy Veeaming :)

Re: Issue updating to 9.5 U3a

Posted: Sep 24, 2018 5:28 pm
by CSG-David
Would be nice if the upgrade instructions were a little more clearly stated somewhere. The KB article for the latest update links to instructions which don't spell this out.

Re: Issue updating to 9.5 U3a

Posted: Sep 27, 2018 4:16 pm
by foggy
Hi David, actually the correct instructions are here, we just need to refer to them in KB. Thanks!