Config backup fails when using encryption

[GazBar]

Hi All,
I'm currently migrating from VSphere to HyperV. I've updated my old VSphere server to 12.1 and installed the same version onto the new HyperV server. When I attempt to take a config backup it fails when I add encryption. The backup works fine without . I've been advised by support to run 'Cryptochecked' to check for issues with the DB. I cant find this anywhere! Does anyone have experience of this issue or have suggestions for a solution. The password meets the complexity requirements. The old server is using MSSQL, the new server is Postgre.
Cheers
Garry

Case #07395353
28/08/2024 12:51:24 Error Processing configuration VeeamBackup at SH-VEEAM-16\VEEAMSQL2012
28/08/2024 12:51:24 Error Compressing database VeeamBackup
28/08/2024 12:51:24 Error Creating configuration backup
28/08/2024 12:51:24 Error Writing data section
28/08/2024 12:51:24 Error Saving configuration catalog (1% done)
28/08/2024 12:51:24 Error Failed to unprotect data: wrong header of salted protection
28/08/2024 12:51:24 Error Unable to write to configuration backup file.

[PetrM]

Hi Garry and Welcome to Veeam R&D Forums!

I will request our support team leaders to provide you with this tool and instructions on how to use it. Alternatively, it might be even better to perform the task during a remote session with our engineer.

Thanks!

[GazBar]

Hi Petr,
Thank you for the reply, it's very much appreciated
Thanks
Garry