Problem with backup

[RaphaelKoller]

hey veeam community & team,

i have a problem with one of my VMs. if i want to backup it, i get always the following error:

Code: Select all

creating vm snapshot
error: maybe the VM is defect or veeam doesnt support the format

the vmdk is local based on the server and it's an ubuntu linux 64bit. if i turn it on --> the VM is working withouth problems after then if i want to backup it and vmware want to make a snapshot --> the vm will shutdown and i'll get the msg above here.

i hope you can help me.. would be very nice

best regards
Raphael Koller

[Vitaliy S.]

Hi Raphael,

Are you able to snapshot this VM manually via vSphere Client?

Thanks!

[RaphaelKoller]

hey vitaliy,

i'm getting the same error.
#1 start snapshot
#2 VM is shutting down
#3 vsphere is telling me, that it couldn't create a snapshot in the off state

some more details.. both VM's (veeam and the vm with the error) are on the same host vsphere 5.0
veeam vm-version: 8
the other vm: 7

best regards
Raphael Koller

[Vitaliy S.]

In this case it's better to ask assistance form VMware community forums/technical support as further VM debug logs investigation is required. Once you're able to create the snapshot of this VM manually, Veeam B&R will also be able to backup this VM.

[RaphaelKoller]

ah ok! nevertheless, thanks for the fast answers vitaliy and if i get an postive result --> i will post it here again

best regards
Raphael Koller