13.1.0.544 - email notifications issue

[it.infra]

All my clients who upgraded from version 13.0.3.1220 to version 13.1.0.544 are encountering the same issue: "test email sending failed: check the specified server settings." Nothing has changed on our end, and only clients running version 13.1.0.544 are affected (version 13.0.3.1220 still works correctly).

[david.domask]

Hi it.infra,

Do you have a Support case opened already? If not please start with Veeam Support; not aware of any issues regarding notifications at first blush, so starting with a Support case is required, as noted when creating topics.

Please share the case number once created, thanks!

[it.infra]

I tried to create a support case but the response is: "You don't have an active evaluation license for this product." Which is right, I use this product in free mode.

[david.domask]

Free editions must have cases opened through the agent control panel itself.

Please note there is no SLA for Free Edition cases and support is on a best-effort basis. But still, you must start with a case, we cannot perform troubleshooting over the forums.

[AndreSoftTech]

Having the same issue, casenumber #08196508

[david.domask]

Hi Andre,

Thank you for sharing the case number, but please wait for a conclusion to the case before posting about technical issues as noted in the forum rules.

As I see it, the case was just opened, so please allow time for Support to review the behavior.