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Re: VEB sql memory usage >35GB

Veeam LogoPosted: Fri Dec 16, 2016 8:14 pm
by Without
Support asked me to try setting exceptions to AV per https://www.veeam.com/kb2034. On VEB service restart, it was using just over 1GB but was slowly climbing. 8 hours later it its settled back down to still just over 1GB. This is better but still very high, and should note that no backup has run yet since making these changes. I've forced a backup cycle and will check it again later.

Re: VEB sql memory usage >35GB

Veeam LogoPosted: Sat Dec 17, 2016 3:02 am
by Without
Update, no change long term. Memory usage up to 16GB after another 8 hours and a backup.

Re: VEB sql memory usage >35GB

Veeam LogoPosted: Sat Dec 17, 2016 6:35 pm
by Gostev
Can you please temporarily uninstall the antivirus completely, and reboot the server to fully remove any low level drivers it may have installed? There are currently no known issues with memory consumption except those caused by certain misbehaving 3rd antiviruses...

Re: VEB sql memory usage >35GB

Veeam LogoPosted: Mon Dec 19, 2016 2:56 am
by Without
I don't know what happened to to my last post, but I've uninstalled ESET and I'm monitoring the sql service memory usage.

Re: VEB sql memory usage >35GB

Veeam LogoPosted: Mon Dec 19, 2016 10:45 pm
by Dima P.
Thanks. Let us know how it goes on your side.

P.S. Could you please share the exact verion of your ESET antivirus?

Re: VEB sql memory usage >35GB

Veeam LogoPosted: Tue Dec 20, 2016 2:18 am
by Without
Dima P. wrote:Thanks. Let us know how it goes on your side.

It's been hovering around 330MB for a day now. It might be behaving now, but this is not a workable solution and I'm reinstalling the AV now.

Dima P. wrote:P.S. Could you please share the exact verion of your ESET antivirus?


Without wrote:ESET NOD32 9.0.408.0

Re: VEB sql memory usage >35GB

Veeam LogoPosted: Tue Dec 20, 2016 3:25 am
by Without
After installing ESET NOD32 10.0.369.0 and the scheduled backup started, VEB's sql service jumped to 19GB.

Re: VEB sql memory usage >35GB

Veeam LogoPosted: Tue Dec 20, 2016 11:23 am
by Dima P.
My bad, thanks again. Can you please upload new portion of logs from the last job run to support side?

Re: VEB sql memory usage >35GB

Veeam LogoPosted: Tue Dec 20, 2016 11:31 am
by Without
Dima P. wrote:My bad, thanks again. Can you please upload new portion of logs from the last job run to support side?

Done.

Re: VEB sql memory usage >35GB

Veeam LogoPosted: Thu Dec 29, 2016 4:02 am
by Without
Update, support had me apply a config change to VEB's sql server. Since then memory usage is holding at between 3.5GB and 4.5GB. While still quite bad, this is considerably better than it was.