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Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Thu Apr 20, 2017 10:39 pm
by alian2000
Hello All,

I have veeam cloud connect 9.5 with update 1 and a veeam Agent endpoint 2.0.When i create a backup job ,at the end it fails saying unable to create a backup job.
Failed to save the cloud repository ,All cloud gateways are unavailable.
I added a registry key within the cloud connect gateway to allow beta Veeam agent to connect to the cloud connect server.
Any help really appreciated.

thanks

Re: Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Fri Apr 21, 2017 4:49 am
by Mike Resseler
Hi Sam,

Since you seem to have done the preparations, including the registry key, then it might be best to create a support case now through the UI of VAW (Veeam agent for Microsoft Windows).
Post the support case ID here and follow-up.

I assume Cloud Connect is working for other backups? (PS: Since you say you have cloud connect, is that enterprise or as a service provider?)

Re: Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Fri Apr 21, 2017 3:38 pm
by alian2000
We have Enterprise Plus Edition and we are a Service Provider.Yes cloud connect gateway works for other backups.I will open a ticket now and see whats wrong.
thanks for your feedback Mike.
Sam

Re: Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Fri Apr 21, 2017 4:04 pm
by Dima P.
Hi Sam,

Just to make sure - you have the local Agent license installed to VAW, right?

Re: Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Fri Apr 21, 2017 4:13 pm
by alian2000
Hi Dima,

Yes i got the license along with the Beta software and it says it will expire in 9 days

Sam

Re: Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Fri Apr 21, 2017 4:15 pm
by Dima P.
Thanks Sam. I wonder if license is installed locally on agent and not on the VBR/VCC side?

Re: Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Fri Apr 21, 2017 4:15 pm
by alian2000
Mike,

I am unable to open ticket,i found Veeam Endpoint Agent, it will ask me to go to the control panel /support and that will take me back here again.
Should i open the ticket under cloud connect?
Sam

Re: Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Fri Apr 21, 2017 4:24 pm
by Dima P.
You should go to Control Panel > Support > Technical Support (there will be a support case window). In case thats not working, yes, you can open the case from your Cloud Connect account.

Re: Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Fri Apr 21, 2017 4:26 pm
by alian2000
i just created a ticket using VWA , and support case number is 02135163.

Re: Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Sun Apr 23, 2017 10:19 am
by hyaman
Hi,

Experiencing the same, trying to backup from AWS to on-premises lab.

Re: Veeam Endpoint 2.0 Beta Unable to create a backup job

Veeam LogoPosted: Mon Apr 24, 2017 12:49 am
by hyaman
hyaman wrote:Hi,

Experiencing the same, trying to backup from AWS to the on-premises lab.


Resolved, NAT issues on the firewall and CloudGateway NAT config. check logs if the VCC GateWay replying with the private IP.