Feature Request | Toggle for eDiscovery Options in Restore Portal

[Niclas]

Hello,

currently for the Restore Portal, the eDiscovery options are enabled by default as the Restore Portal retrieves the latest state of the items with the eDiscovery history search, compared to the Exchange Explorer that offers the possibility to customize the entries without the historical search included.

This was also confirmed in Case # 08107896.

I would like to submit a Feature Request, so you can also enable/disable the eDiscovery Options in the Self Service Restore Portal.
The options are called "Show all versions" and "Show deleted items".

At the moment they are enabled by default and this creates some confusion for our customers, who use the Restore Portal.
For example the customer wants to restore the inbox of a user from a specific date & time. (All mails which were in the inbox at time of the backup)
So the customer doesn't really know which mails are missing exactly and therefore just selects all mails in the inbox and restores them.
But because the option "Show deleted items" is enabled by default, the Restore Portal also shows mails which have already been removed at the time of the selected restore point.

Therefore if the customer selects all items in the inbox and restores them, the user now has all deleted mails in the inbox, which is not desired.
He only wants all the mails, which were in the inbox at the time of the backup.

In the Veeam Explorer I can just uncheck the Option "Show deleted items" and that gets me to the desired result.
At the momen this means the customer cannot do the restore himself, because in our multi-tenant environment the customers don't have access to the backupserver, only to the Restore Portal.

Could this be included in a future release?

Kind Regards
Niclas

[Polina]

Hi Niclas,

Thanks for the request. Would you add such options for end-users using the portal, or do you expect them to be defined for end-users by a provider?
Based on my experience, end users typically prefer to avoid extra configurations requiring them to determine necessity. For many, even the term Exchange does not resonate with mailbox and email concepts. But of course, I might be wrong.

Thanks!