Active Full backup created restore point size n/a

[AlexComputerGuy]

Anyone can look at the stats of a Active Full backup?

Before creating a support case, I just want to validate if this is normal.

I got the latest 6.3.2.1302 version, got the semaphore error, got the can't find the file error, so I started a new active full backup, and now looking at the "Restore point size" stats of the Active Full backup , it is at n/a ?????

Should "Restore point size" have the full value of the entire current "Active Full backup"?

"Total backup size" has the correct value of the total of backups , ie: chain backup + chain backup + etc.



- Logs -
2025-11-16 05:38:23 :: Full backup file merge failed Error: The semaphore timeout period has expired.
2025-11-17 11:49:24 :: Full backup file merge failed Error: File does not exist. File: [Backup Job ROUGE2025-07-02T024017.vib].
2025-11-17 12:46:57 :: Preparing for backup (Active full backup)
2025-11-17 12:46:58 :: Full backup file merge failed Error: File does not exist. File: [Backup Job ROUGE2025-07-02T024017.vib].
2025-11-18 09:04:42 :: Active Full backup created
2025-11-18 09:04:44 :: Processing finished with errors at 2025-11-18 09:04:44

[Dima P.]

Hello AlexComputerGuy,

I am sorry to hear that you've faced the issue. This is not normal behaviour, please raise a support case and share the case id. Thank you!

[dfidalgo]

Hi all,

6/20/2026 2:19:59 PM Failed : Full backup: Tape fatal error. The semaphore timeout period has expired. Tape write error. Exception from server: Reconnectable protocol device was closed. TapeRemoteFileBackupServer failed to process file /repo01/backups/NTSPATAGONIA2 - Agent/ntspatagonia2.redcoto.com.ar/NTSPATAGONIA2 - Agent - ntspatagonia2.redcotoD2026-06-19T140554_C45F.vbk, size: 3385070141440. Tape fatal error. The semaphore timeout period has expired. Tape write error. Exception from server: Reconnectable protocol device was closed. TapeRemoteFileBackupServer failed to process file /repo01/backups/NTSPATAGONIA2 - Agent/ntspatagonia2.redcoto.com.ar/NTSPATAGONIA2 - Agent - ntspatagonia2.redcotoD2026-06-19T140554_C45F.vbk, size: 3385070141440.

Only under long/high-volume writes like the higher to 10 TB VBK
Library: IBM TS4300 with LTO9 HHFC up to date Firmware [Medium changer and Drive], The topology SAN, FC, etc, etc are OK

Case #08131482 — [CTapeMtfSession]:55218964 Unable to end MTF session: tape agent is dead

Regards,
Diego