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mwiles
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Access disabled by the service provider

Post by mwiles »

We have deployed Veeam v10 CP2 integrated with VMWare vCloud Director. It has been deployed for quite some time and working fine. 9.5U3, 9.5U4, 10.0, etc ...
In our testing / staging environment, it was brought to my attention that someone received message about their vCD org being unavailable.
Message from SSP
"Access disabled by the service provider"
I see in the log file

Code: Select all

C:\ProgramData\Veeam\Backup\Veeam.WebApp.log 

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[16.07.2020 13:23:03] <65> Info     Remote session opened. Internal service version: [1]. VCD login mode
[16.07.2020 13:23:03] <65> Info     UserContext created from authentication data: Username: mwiles, SessionId: 0841f5a4-3cf1-40e3-b183-64dd2c55f4e5, SelfRestore: False, AuthType: Password, Credentials: mwiles
[16.07.2020 13:23:08] <13> Error    Access disabled by the service provider (Veeam.Backup.Common.CAppException)
[16.07.2020 13:23:08] <13> Error    Server stack trace: 
[16.07.2020 13:23:08] <13> Error       at Veeam.Backup.EnterpriseServices.CEnterpriseWebService.IsCurrentOrganizationTargetedToVbrOfLastVersion(CEnterpriseSessionId sessionId)
[16.07.2020 13:23:08] <13> Error       at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
[16.07.2020 13:23:08] <13> Error       at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)
[16.07.2020 13:23:08] <13> Error    Exception rethrown at [0]: 
[16.07.2020 13:23:08] <13> Error       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
[16.07.2020 13:23:08] <13> Error       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
[16.07.2020 13:23:08] <13> Error       at Veeam.Backup.Interaction.Reporting.IEnterpriseWebService.IsCurrentOrganizationTargetedToVbrOfLastVersion(CEnterpriseSessionId sessionId)
[16.07.2020 13:23:08] <13> Error       at Veeam.Backup.WebApp.CommonDataHandler.GetVCloudAppConfig()
[16.07.2020 13:23:09] <49> Info     Client connected. SessionId: [0841f5a4-3cf1-40e3-b183-64dd2c55f4e5], ConnectionId: [cb54eade-d950-4ead-b54c-1f46a6f0cde9]
I have tried to look to see root cause of this issue. I am not aware how to even disable access for a vdc/vorg, so not sure where to start. I don't believe anyone else knows how to do this either. There are other vorgs/vdcs working fine in this environment. I have not yet opened a support ticket as I thought would start here first. Thanks in advance and hope I provided enough information.

Natalia Lupacheva
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Re: Access disabled by the service provider

Post by Natalia Lupacheva »

Hi Michael,

please open a support case, as explained when you click New Topic it's mandatory when you post a technical issue. Otherwise we will have to remove your post according to the forum rules.

Thanks!

mwiles
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Re: Access disabled by the service provider

Post by mwiles »

My fault, I never noticed that before. Thanks for pointing it out. #04287928 opened.

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