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stmux
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B&R V7 e-mail not sending

Post by stmux » Sep 23, 2013 4:44 pm

ESXi 5.1.1157734
B&R V7

B&R V6.5 e-mail worked perfectly. V7 will send e-mail successfully if I click the test button, however, no e-mails are sent for successful completions, failures, or warnings. I have Notify on Success, Notify on Failure, and Notify on Warning all checked. Anyone know what may be happening?
Thanks,
mux

Vitaliy S.
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Re: B&R V7 e-mail not sending

Post by Vitaliy S. » Sep 23, 2013 7:47 pm

Hello Jay,

Did you perform an upgrade or it was a clean install? Do you have this setting configured globally on a per job basis?

Thank you!

stmux
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Re: B&R V7 e-mail not sending

Post by stmux » Sep 25, 2013 6:02 pm

The setting is set per Job. I just found an interesting piece of information. All the jobs that are automatic are not sending e-mail. The manual jobs are sending. This was a clean install. Does this give any clue as to what is happening?
mux

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Re: B&R V7 e-mail not sending

Post by Gostev » Sep 25, 2013 6:53 pm

Not really... only debug logs can give a clue.
Our own v7 deployment sends emails fine.

stmux
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Re: B&R V7 e-mail not sending

Post by stmux » Sep 25, 2013 7:08 pm

I have logging set to full (5). Where do I find the log that would hold this information?
Thanks,
mux

Vitaliy S.
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Re: B&R V7 e-mail not sending

Post by Vitaliy S. » Sep 25, 2013 7:32 pm

I would suggest contacting our support directly for assistance with logs review, but you can go to the Menu -> Help -> Support Information -> Export logs and choose backup job log that doesn't send email notification to review it yourself.

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Re: B&R V7 e-mail not sending

Post by Peejay62 » Dec 03, 2013 8:56 am

Did you get this solved?
I am experiencing the same problem. Had some failures last night (own fault..) but didn't receive any mail of it at all. Email notification is properly set in the B&R server options, I only received notifications on success. No warning and worse, no failure message. So if you resolved this I would really like to know how.

thanks, Peter

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Re: B&R V7 e-mail not sending

Post by foggy » Dec 03, 2013 9:24 am

There's no case ID in this thread so I could track it for the possible resolution, so I recommend contacting support directly. Thanks.

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Re: B&R V7 e-mail not sending

Post by Peejay62 » Dec 03, 2013 11:27 am

Ok, thanks, I will submit a call for this.. The server mails fine. Just had some jobs finished successfully and did receive a mail. I already noticed this behaviour earlier with a failed job but didn't give it any attention. Yesterday I had 11 jobs failed and not a single one of them sent a mail. The one that was succesfull did.

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Re: B&R V7 e-mail not sending

Post by foggy » Dec 03, 2013 11:32 am

It would be great if you could update the thread with the case ID, once you get it, so we could track the resolution in future.

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Re: B&R V7 e-mail not sending

Post by Peejay62 » Dec 03, 2013 1:31 pm

Case # 00485449

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