Backup Job Failed due to closed underlying connection

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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby rurouni » Tue Mar 10, 2015 7:25 am

20100,
I'm comparing the vpxd.log file from the vcenter log folder and the Veeam Backup Job log folder. Inside you should see a Log Folder with the name of your failing job.Inside you can search the file "Job.Name.Backup.log"
Look at the errors like "underlying connection" was closed. or the latest one i posted Error [ViJobSanSource].

Regards
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby v.Eremin » Tue Mar 10, 2015 9:40 am

Vitaliy, I have not logged a case with support for this yet. Should I?

Please, do.

Should I mention Rurouni's case too?

Yep, might give support some directions.

Thanks.
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby 20100 » Wed Mar 11, 2015 2:54 am 1 person likes this post

OK. I got case 00828216 for it.
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby v.Eremin » Wed Mar 11, 2015 10:06 am

Thank you for providing the ticket number. Let's wait and see what support says, once logs are analyzed.
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby 20100 » Mon Mar 16, 2015 8:56 pm

Hi

Not much from support yet. I get one email every couple of days, usually at night time. I usually reply straigh away but have to wait another day or 2 to have a reply!).
Anyway so far, I have been asked: "restart Vcenter management center", "do you have antivirus or/and firewall on the VM?", etc.

The issue is intermittent and not a huge issue. the job does not fail, it comes only with a warning. Once it happened when I manually ran the backup and I was in front the screen. It looked to me like the snapshot from Vmware to 3Par back to Vmware was the part that failed, and instead it only did a Vmware snapshot. However I could be wrong in what I observed.

Rurouni, do you had more chance with your case?

Thanks
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby rurouni » Tue Mar 17, 2015 7:09 am 1 person likes this post

Hi, for me solution has been provided by support using a registry key which limits the number of simultaneous snapshot performed on the vcenter until devs provide a new patch for v8
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby 20100 » Sun Mar 22, 2015 9:52 pm

Thanks Rurouni

I will chase our case support. I did not hear from them about this fix...
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby v.Eremin » Mon Mar 23, 2015 8:26 am

The rurouni's case number is 00743334. So, you can make a reference to it via your ticket and let support engineer compare the behaviours and see whether the said fix applies to your situation. Thanks.
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby 20100 » Mon Mar 30, 2015 1:29 am

The registry fix has been applied for a week now and the problem has disappeared from all backups.
Thanks again for your help
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby v.Eremin » Mon Mar 30, 2015 9:32 am

You're welcome. Let's know, should other help be needed.
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby ivordillen » Thu Apr 02, 2015 8:12 pm

I got an update for the case that they are not going to fix it but I have to wait until the new patch end of april
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby ivordillen » Tue May 12, 2015 10:57 am

the new update has not fiexed my issue.
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby foggy » Tue May 12, 2015 11:03 am

Ivor, did you let your engineer know about that? What is your support case ID number?
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby alando » Tue Sep 29, 2015 11:55 am

Any news on this issue? This is driving me nuts.

Neither upgrading vCenter to 5.5u3 nor applying patch 2 (Veeam B&R 8.0.0.2030) brought any help on this topic.

Since we switched onto a 3par all flash array we have this issue, nobody seems to know what causes it.
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Re: Backup Job Failed due to closed underlying connection

Veeam Logoby foggy » Mon Oct 05, 2015 2:35 pm

Have you contacted Veeam tech support with this issue?
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