Backup of VM failing in Veeam v8

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Backup of VM failing in Veeam v8

Veeam Logoby pidthepiper » Wed Sep 30, 2015 8:49 am

Hi Guys,

I have a job which is backing up a 2008 r2 vm and the error is:

30/09/2015 03:27:01 :: Processing 3xabdc002 Error: VDDK error: 1 (Unknown error). Value: 0x0000132200000001
Failed to read from a virtual disk
Failed to upload disk.
Agent failed to process method {DataTransfer.SyncDisk}.
Exception from server: VDDK error: 1 (Unknown error). Value: 0x0000132200000001
Failed to read from a virtual disk
Unable to retrieve next block transmission command. Number of already processed blocks: [2290].
Failed to download disk.

its a DC too

All the other VMs in the job backup fine, it retried 3 times for that VM and failed every time with the same error.

I also get the warning : 30/09/2015 09:33:47 :: Failed to prepare guest for hot backup. Details: Failed to connect to guest agent. Errors:

'Cannot connect to the host's administrative share. Host: [10.191.254.106]. Account: [xxxx\yyyyyy].
Win32 error:The network path was not found.
Code: 53
'
The job has multiple VMs in it and some of them require different logins, so even though I have enabled application aware processing, I have set it to continue even if it cant login. As I am unable to see a way to give different login information to different VMs. It appears all Windows VMs can only use the same login per job? You cant specify different logins on a per VM basis?
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Re: Backup of VM failing in Veeam v8

Veeam Logoby Vitaliy S. » Wed Sep 30, 2015 10:02 am

pidthepiper wrote:As I am unable to see a way to give different login information to different VMs. It appears all Windows VMs can only use the same login per job? You cant specify different logins on a per VM basis?

That's possible, just select the "Credentials" button in the backup job wizard > Enable Application-Aware Image Processing and Indexing

Also please include support case ID for this issue in this thread, otherwise it will end up getting deleted by moderators as per our forum rules.
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Re: Backup of VM failing in Veeam v8

Veeam Logoby pidthepiper » Wed Sep 30, 2015 10:21 am

Following the KB article:

http://www.veeam.com/kb1901

I tried cloning the VM and it failed stating an error with the VMDK and I have now opened a support case with VMware.

Also there is only one person who has access to the support portal for Veeam, how do I go about getting myself added to it?
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Re: Backup of VM failing in Veeam v8

Veeam Logoby Vitaliy S. » Wed Sep 30, 2015 10:27 am

I believe this person can add you to the list of contact lists for support via his profile and support management portal. Anyway, you create a case via your account registered on our website and should be able to submit the required logs for further troubleshooting.
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Re: Backup of VM failing in Veeam v8

Veeam Logoby pidthepiper » Wed Sep 30, 2015 10:52 am 1 person likes this post

Veeam Support Case ID: 01071216
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Re: Backup of VM failing in Veeam v8

Veeam Logoby pidthepiper » Fri Oct 02, 2015 4:24 pm

This case has been closed and I am working with VMware

Cheers
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Re: Backup of VM failing in Veeam v8

Veeam Logoby GarthH » Sun Jan 17, 2016 9:46 pm

Did you get a resolution from VMware? I am experiencing this issue
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Re: Backup of VM failing in Veeam v8

Veeam Logoby znabela » Mon Jan 18, 2016 7:02 am 1 person likes this post

Our system started experiencing the same issue this weekend - first couple of backups went fine on saturday, and now this.
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Re: Backup of VM failing in Veeam v8

Veeam Logoby foggy » Mon Jan 18, 2016 11:13 am

Garth/Robert, does it fail on the same block every time? Also, contacting support directly would be more effective than waiting for an update from OP. They will be able to review your log files to define whether the issue is on Veeam or VMware
side.
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Re: Backup of VM failing in Veeam v8

Veeam Logoby ndebaggis » Tue Jan 26, 2016 5:54 pm

We just upgraded to Veeam 9 a few days ago and now our replication veeam server at our DR site is having this same issue. Not every VM or rep. job but enough to be a big problem. I've attempted removing the replicas from disk, delete the replication job, and recreate new. No luck. Opened a ticket with support: Case # 01678470.
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Re: Backup of VM failing in Veeam v8

Veeam Logoby ndebaggis » Fri Jan 29, 2016 6:34 pm 1 person likes this post

After several days of troubleshooting guests, storage, transport modes, etc. it turned out to be one of our esxi hosts needed a reboot! that's it, issue cleared up and we verified replicas are working and consistent.
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