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bitmk2
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Full Name: Agis Papas
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Backup of w2016 2nd HDD freeze at 0%

Post by bitmk2 » Aug 18, 2018 11:37 pm

Backups of every VM completes successfully but randomly the windows 2016 domain-controller backup freezes and I have to restart veeam windows services in order to recover and retry.

Image

This is a non-production environment, where I demo the latest veeam 9.5.0.1922
Logs available in case needed.

Dima P.
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Re: Backup of w2016 2nd HDD freeze at 0%

Post by Dima P. » Aug 20, 2018 3:58 pm

Hello Agis.

It looks like a VSS issue, so please submit a case and let our support team investigate the logs. Do not forget to share the case ID. Thank you.

bitmk2
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Re: Backup of w2016 2nd HDD freeze at 0%

Post by bitmk2 » Aug 22, 2018 10:02 pm

support id 03153408
Support team is still investigating the problem

bitmk2
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Re: Backup of w2016 2nd HDD freeze at 0%

Post by bitmk2 » Sep 06, 2018 10:31 pm

Turned out it was windows defender causing disconnection. I disabled the AV using group policy and no occurence since then. A++ for the veeam support.

Andreas Neufert
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Re: Backup of w2016 2nd HDD freeze at 0%

Post by Andreas Neufert » Sep 07, 2018 2:52 pm

Please check the AV exclusion requirements here. Maybe they address your case as well.

https://www.veeam.com/kb1999

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