Backup stalled at 99%

AdrianHinton · Post by **AdrianHinton** » Jan 05, 2015 5:18 am this post

Hi,

I have just upgraded to 8 from 7 and I have a backup job that has stalled at 99% complete. Other backup jobs have run and completed, including their copysync jobs. The log for the problem backup job has been saying "VSSControl: KeepSnapshot completed, ttl 600 sec" for almost an hour. What can I do to remedy this?

Thank you.

AdrianHinton · Post by **AdrianHinton** » Jan 05, 2015 9:05 pm this post

I followed all steps including the SQL commands in kb1727 but the same thing has happened. Hanging at 99%.

Post by **Dima P.** » Jan 05, 2015 9:40 pm this post

Adrian,
If the KB instructions does not fix your issues, kindly contact support team. Thank you.

AdrianHinton · Post by **AdrianHinton** » Jan 06, 2015 12:41 am this post

Case 00720144 opened after running through the KB twice and performing an active full the second time. I cannot upload logs via https://cp.veeam.com though. Both in chrome and IE 11.

AdrianHinton · Post by **AdrianHinton** » Jan 06, 2015 1:34 am this post

After noticing a VeeamGuestIndexer process on the affected server, I have run through the abovementioned KB again and this time disabled Guest File Indexing. The job has now completed successfully. Can you please tell me what the consequences are of having this option turned off?

Post by **Gostev** » Jan 06, 2015 2:11 pm this post

Not being able to perform file level recoveries in web UI (Enterprise Manager).

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