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leevan533
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Backups fail after upgrading server OS

Post by leevan533 » Feb 12, 2019 6:49 pm

Hi i am fairly new to Veeam and i need some assistance. We recently upgraded OS from 2008 to 2012 on our file server and ever since backups are failing with error :

Error: VDDK operation timed out: Open
Failed to open disk for read.
Failed to upload disk.
Agent failed to process method {DataTransfer.SyncDisk}.

I've logged a support call and the tech who is assisting sent some registry entries to increase the timeout amount. Other than that i have just been sending logs for the past two weeks and we haven't found a resolution yet.

When i backup over Network all seems fine but it takes a very long time to complete. When on direct it reads disc 1 and disc 4. Disc 2 and 3 wont read and ends up timing out causing the job to fail.

I am extremely desperate and will appreciate any help.

P.Tide
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Re: Backups fail after upgrading server OS

Post by P.Tide » Feb 12, 2019 6:50 pm

Hi,

Kindly provide the support case ID for future reference and review.

Thanks!

leevan533
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Re: Backups fail after upgrading server OS

Post by leevan533 » Feb 12, 2019 7:03 pm

Hi PTide my case ref is Case # 03392542

bdufour
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Re: Backups fail after upgrading server OS

Post by bdufour » Feb 12, 2019 7:26 pm

sounds like the backup proxy is struggling.

leevan533
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Re: Backups fail after upgrading server OS

Post by leevan533 » Feb 12, 2019 7:30 pm

i am using the Veeam server as a proxy and the other jobs run perfectly fine. ive compared config between all jobs and cant find anything different

P.Tide
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Re: Backups fail after upgrading server OS

Post by P.Tide » Feb 12, 2019 7:31 pm

Which Windows version do you have on VBR? Are there any other VMs that are also Windows 2012?

Thanks!

leevan533
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Re: Backups fail after upgrading server OS

Post by leevan533 » Feb 12, 2019 7:57 pm

i have a few 2012 servers and the VBR also 2012 machine

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