Can not delete selected backup, Because it is in use

[OlivierS]

Hello,
I have a small problem with deleting a backup Job.

I use VeeamB&R 7.0.0.771

to begin my problem is that a backup job didn't seem to take into the rules for retention or rollbak incremental (.vrb).
I deleted this job
restore points appeared as "Imported Backup".
However when I want to remove it with "Remove form backups" or "Remove from disk" menu, I get an error.
"Can not delete selected backup, Because it is in use" by a SureBackup job that no longer exists!

How do I remove cleanly through BDD or by another way.
The file no longer exists on the Repository

In advance thank you
good day

Regards
Olivier

[veremin]

Hi, Olivier,

If you're positive that the both restore point and surebackup job don't exist any longer, feel free to contact our support team. They will help you to clear out old references from product database.

Thanks.

[OlivierS]

Ok thank's
i wanted to know if i can do it myself

Tanks

[veremin]

If something went wrong after manual database correction, most likely, you would be left on your own, as direct interaction with product database isn't supported.

So, I encourage you to open a ticket with our support team and let them investigate it directly.

Thanks.