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pshute
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Can't cancel restore of guest files

Post by pshute » Dec 04, 2019 10:17 pm

I started a restore of a folder then realised I should have selected Overwrite instead of Keep, and clicked Cancel. 40 minutes and 50GB later, it's still saying "Cancelling" and still restoring files.

Is there some technical reason why it can't just stop copying files immediately?

pshute
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Re: Can't cancel restore of guest files

Post by pshute » Dec 04, 2019 10:29 pm

It finished, then claimed it had restored 14 files, 1.2GB of data. I suspect that's how many it had restored when I clicked Cancel.

This is from a backup of a Windows VM, by the way.

backupquestions
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Re: Can't cancel restore of guest files

Post by backupquestions » Dec 05, 2019 1:20 am

I'm on the very latest version and same behavior.

pshute
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Re: Can't cancel restore of guest files

Post by pshute » Dec 06, 2019 2:47 am

Thanks for confirming that.

Do we have to log a support request to report this as a bug, or can we do it here? Apart from the confusion and mess it can make (files restored unexpectedly and therefore not cleaned up by the user), a big problem is that one has to wait a long time before one can try another restore.

foggy
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Re: Can't cancel restore of guest files

Post by foggy » Dec 06, 2019 11:23 am

Guys, after a quick code check we can say that operation should be cancelled immediately. I suggest you report this behavior to our support for a closer look and logs review. Thanks!

pshute
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Re: Can't cancel restore of guest files

Post by pshute » Dec 08, 2019 11:20 pm

You didn't try to replicate it yourself? I've logged case #03901521 for this.

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Re: Can't cancel restore of guest files

Post by wishr » Dec 09, 2019 10:59 am

For me, it works as it should. Once I press "Cancel" the cancellation operation kicks in and completes in a few seconds for a 1GB file. I'm on 9.5.4.2866 (9.5 U4b), so please keep working with our support engineers to determine the root cause.

Thanks

pshute
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Re: Can't cancel restore of guest files

Post by pshute » Dec 09, 2019 5:53 pm

Note that this is about the restore of a folder of files (70GB), not just one file. The folder contains several levels of subfolders.

I'm also on 9.5.4.2866.

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Re: Can't cancel restore of guest files

Post by foggy » Dec 11, 2019 3:07 pm

I can see you're scheduling a remote session with our engineer, let's see what he is able to come up with after looking at your setup more closely.

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