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cannot connect to vCD self-service portal (Enterprise Manager)

Post by ta_yoshizumi » Nov 22, 2018 12:48 am


I am using Veeam Backup & Replication v9.5u3 and VMware vCloud Director v5.5.0.1323688.

I would like to connect to vCD self-service portal,
but cannot connect the error below.
Access denied. Log on using organization administrator account.

I loged on with administrator account.
Is there a way to solve this issues?

Thank you for reading.

Veeam Software
Posts: 692
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Full Name: Anthony Spiteri
Location: Perth, Australia

Re: cannot connect to vCD self-service portal (Enterprise Manager)

Post by anthonyspiteri79 » Nov 22, 2018 5:43 am

Hey there.

First question if you have setup the tenant from EM it's self? Are you hitting the correct URL for the vCD Organisation from the EM URL? Lastly...is the user you are logging in with a vOrg Admin?

vCD 5.5 is supported https://helpcenter.veeam.com/docs/backu ... tml?ver=95
Anthony Spiteri
Senior Global Technologist, Product Strategy
Email: anthony.spiteri@veeam.com | Mobile: +61488335699
Twitter: @anthonyspiteri

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