Case # 05192176 Problem restoring backups from multiple RDX tapes

[seled]

We're facing the following issue while trying to recover a backup from an RDX tape.
The following error pops up every time we attempt a restore

the same error happens with multiple backups on multiple rdx tapes. Image We already opened a ticket to veeam support but they couldn't help us. any ideas? Thank you.

[Andreas Neufert]

I guess you enabled the write protection on the RDX media?
Try to copy them to disk.

[seled]

i just tried copying the backup files to a new repository (local disk on my computer)
and now i'm getting the following error

[veremin]

It looks like consistency verification check of backup metadata has failed, which might identify file corruption caused by misbehaving hardware. However, this assumption cannot be confirmed without seeing the debug logs, so continue working with the support team. Thanks!

[seled]

That's weird because we did not get any error in the report mail, the backup was performed and checked daily.

[veremin]

Neither successful backup nor green email report can guarantee that hardware does not meet unrecoverable failure later on (bit rot, for instance). But, again, it's up to support team to make a final conclusion, so let them keep working on the case.

Thanks!